BrianHeislerPrincipal Enterprise Systems Engineer at a healthcare company
Benjamin Moukoko-MakiadiProduct Manager Cloud at Pricer
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"Datadog's ability to group and visualize the servers and the data makes it relatively easy for the root cause analysis."
"Straightforward to integrate and automate."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"End-user Synthetics and monitoring are very good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The most valuable feature is application monitoring."
"The VPN is one of the solution's most valuable features for us."
"It does everything we wanted it to do."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"Working with the solution is very easy. It's user-friendly."
"The simplicity of the dashboard is very good."
"Additional metrics should be included."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"Could be a little more user friendly."
"The error traceability is an area that can be improved."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion."
"In the past two years, there have been a couple of outages."
"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts."
"The deployment process could be improved."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"They should bring the pricing down to be more competitive."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"It would be nice if there were pre-made dashboards."
"It is very difficult to award the service level cycles at an endpoint level."
"It didn't scale well from the cost perspective. We had a custom package deal."
"The price is better than some competing products."
"Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
"It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
"Pricing seemed easy until the bill came in and some things were not accounted for."
"The cost is high and this can be justified if the scale of the environment is big."
"My advice is to really keep an eye on your overage costs, as they can spiral really fast."
"If you do your homework, you'll find that if you're really concerned with cost, it's good."
"The price depends on how many agents you want."
"This is an expensive tool."
"The price was one of the reasons we chose this solution."
"I think the pricing is reasonable."
SystemsEngineer234zPrincipal Enterprise Systems Engineer at a healthcare company
New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.
Datadog is ranked 2nd in Application Performance Management (APM) with 19 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 8 reviews. Datadog is rated 8.4, while New Relic APM is rated 8.6. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". Datadog is most compared with Dynatrace, Splunk, ELK Logstash, Azure Monitor and Amazon CloudWatch, whereas New Relic APM is most compared with Dynatrace, Splunk, Azure Monitor, AWS X-Ray and AppDynamics. See our Datadog vs. New Relic APM report.
See our list of best Application Performance Management (APM) vendors.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.