We performed a comparison between Datadog and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"The solution has offered increased visibility via logging APM, metrics, RUM, etc."
"It has saved us a lot of trouble in implementation."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"It provides more cloud data. They tend to just get the way a service would be designed on the cloud."
"PagerDuty's notification process is the most valuable feature."
"The initial setup is straightforward."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The initial setup is a simple process."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"Notification is the most valuable feature."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The pricing is a bit confusing."
"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"When I started using it years ago, it had stability problems. I remember, specifically, we ran everything in Docker containers. There were some problems getting it into a Docker container with very specific memory limits."
"The setup was a bit complex."
"Billing should be more transparent."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"The product needs a better Datadog agent installation."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"Something that needs to be improved, is adding multilingual support."
"It’s quite hard to reach the support team."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty's webhooks need some improvement."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"They could include incident merging and alert grouping features in the product."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
Datadog is ranked 1st in AIOps with 136 reviews while PagerDuty Operations Cloud is ranked 7th in AIOps with 35 reviews. Datadog is rated 8.6, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting. See our Datadog vs. PagerDuty Operations Cloud report.
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