We compared Datadog and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features. However, some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The ability to send notifications based on metadata from the monitor is helpful."
"The CCM, Workflows, Logs, APM, and RUM are all useful aspects of the solution."
"Datadog has so far been a breeze to use and set up."
"I have found the logging and tracing features the most valuable."
"I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."
"Profiling has been made easier."
"It has a high-level insight into the infrastructure model of the application and provides important detailed data on the host and metrics, which is the main concern of our customers."
"The integration into AWS is key as well as our software is currently bound to AWS."
"It is nice to have one place where all the information is right there in front of us."
"We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going."
"The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"The solution is very easy to use and the web provides information with ease."
"The up-to-date graphs and the history are very good."
"Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
"The most valuable feature of PRTG Network Monitor is real-time monitoring."
"The Wi-Fi side needs improvement."
"Geo-data is also something very critical that we hope to see in the future."
"We have contact with many customers that cover many areas, so we have cases where the infrastructure administration could be improved."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
"Datadog is expensive."
"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."
"The logging could be improved in the future."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"
"They could improve the process of updating the license."
"PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. Datadog is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI and SolarWinds NPM. See our Datadog vs. PRTG Network Monitor report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
