We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"The fact that everything is under a single pane of glass is really valuable, as developers don't have to spend their time copying correlation IDs across tools to find what they need."
"Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify them of any elevated error rates or failures."
"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."
"We've found it most useful for managing Rstudio Workbench, which has its own logs that would not be picked up via Cloudwatch."
"The performance of Datadog is good."
"The monitoring functionality, in general, and tagging infrastructure are great."
"The dashboards and the performance of the software have been great."
"The dashboards are great."
"The ability to digest any information and then correlate it in accordance with what you need is valuable. The ability to connect to pretty much everything and bring the information in the same format is also valuable. On top of that, we can use their language in order to create and customize the dashboards, correlations, or analytics that we want to incorporate."
"It is a one stop shop as a full monitoring and alerting solution for operations and application analysis for most of our back-end systems."
"Its compatibility with other SIEMS is very useful."
"The most valuable features are how stable and easy to use Splunk is."
"The solution is the market leader."
"On the cloud, we are pushing through less than half a petabyte of data. So far, it has been fairly stable because it runs on all the underlying AWS infrastructures."
"Splunk provides immediate visibility into key business metrics and new business insights that deliver immediate value."
"It gives us good visibility into multiple environments, including cloud, on-premises, and hybrid; irrespective of platform."
"It does not have the best interface."
"It would be great if usage metrics were automatically created and we could create custom metrics, instead we ended up building some of our own stuff to track and alert on our own usage."
"As a new customer, the Datadog user interface is a bit daunting."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"There is occasional UI slowness and bugs."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"The installation is easy for me. However, if you are new to this solution it might not be so easy."
"Over time I will have more requirements and I can foresee the solution could improve the search algorithm to run and output the data faster."
"I haven't found a way for me to create my own plugins and integrate them into Splunk, but this isn't necessarily a limitation; it could simply be a lack of knowledge on my part."
"An area of improvement would be the licensing of the solution. They need a free license, which would allow faster lead times."
"This solution could be improved by better pricing in general and by easier installation."
"Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better."
"Features related to content management must be improved."
"I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have the answers that I need."
"A lot of people are averse to using new tools so if they make it even more user-friendly than it already is, I think that could go a long way."
Datadog is ranked 2nd in Log Management with 136 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 221 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and AppDynamics. See our Datadog vs. Splunk Enterprise Security report.
See our list of best Log Management vendors.
We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.