We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Datadog has flexibility."
"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."
"The observability on offer is the most useful aspect of the product."
"Straightforward to integrate and automate."
"Datadog has given us near-live visibility across our entire cloud platform."
"We find they have a very helpful alert system."
"It is easy to implement and scale applications with standardized visibility, monitoring and alerting"
"The initial setup is very straightforward."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"ServiceNow IT Operations Management is a stable product."
"The asset management tools are very valuable."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"Their Event Management is very good."
"We have asked technical support questions, and sometimes they don't get back to us right away. Or when they do, it is not the right answer."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"Datadog isn't as mature as some of the established players like Dynatrace or Splunk. It's a new product, so they are constantly releasing new features, and I don't have much to complain about."
"Datadog is so feature-rich that it is often hard to onboard new folks and tough to decide where to invest time."
"I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome."
"It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."
"Datadog could always lower the price!"
"Billing should be more transparent."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There is room for improvement in the stability of ServiceNow."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"If you are new to using the solution, you will find the setup complex."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and VMware Aria Operations. See our Datadog vs. ServiceNow IT Operations Management report.
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