We compared Datadog and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"It has provided visibility with ease of implementation and allowed multiple teams to quickly onboard it."
"The monitoring functionality, in general, and tagging infrastructure are great."
"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."
"This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space."
"The performance of Datadog is good."
"I really enjoy the RUM monitoring features of Datadog. It allows us to monitor user behavior in a way we couldn't before."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"The tools are powerful and intuitive to set up."
"The ability to customize the views and dashboards is nice. SolarWinds also allows us to access the data via the API. That's probably the feature I liked the most."
"The solution is very user-friendly."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"The Wi-Fi side needs improvement."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome."
"The documentation leaves a lot to be desired for new users."
"Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high."
"One thing we have run into is that it is so easy to add monitoring that we turn on things without really understanding the costs."
"The more tools that they can build that allow you to run AWX playbooks, or other similar fixes, would benefit clients greatly."
"We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"Complex and overly detailed setup."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"Robustness of network element mapping tool could be better"
"Currently lacks integration with SMS services."
Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. Datadog is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Wireshark. See our Datadog vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.