Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.
With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.
The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:
DCCM - Dynamic Contact Center Manager is ranked 26th in Contact Center Platforms while SAP Business Communications Manager is ranked 10th in Contact Center Platforms. DCCM - Dynamic Contact Center Manager is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, DCCM - Dynamic Contact Center Manager is most compared with , whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions.
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