Compare DCCM - Dynamic Contact Center Manager vs. SAP Business Communications Manager

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Ranking
26th
Views
18
Comparisons
3
Reviews
0
Average Words per Review
0
Rating
N/A
10th
Views
120
Comparisons
101
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Business Communications Manager
Learn More
Pointel
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Overview

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.

With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about DCCM - Dynamic Contact Center Manager
Learn more about SAP Business Communications Manager
Sample Customers
Sanofi, Siebel GPlus Adapter, StatTicker
Kaeser Kompressoren

DCCM - Dynamic Contact Center Manager is ranked 26th in Contact Center Platforms while SAP Business Communications Manager is ranked 10th in Contact Center Platforms. DCCM - Dynamic Contact Center Manager is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, DCCM - Dynamic Contact Center Manager is most compared with , whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions.

See our list of best Contact Center Platforms vendors.

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