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DCCM - Dynamic Contact Center Manager vs SAP Business Communications Manager comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between DCCM - Dynamic Contact Center Manager and SAP Business Communications Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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767,995 professionals have used our research since 2012.
Ranking
24th
out of 36 in Contact Center Platforms
Views
38
Comparisons
10
Reviews
0
Average Words per Review
0
Rating
N/A
31st
out of 36 in Contact Center Platforms
Views
17
Comparisons
14
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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767,995 professionals have used our research since 2012.
Comparisons
Also Known As
Business Communications Manager
Learn More
Pointel
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SAP
Overview

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.

With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Sanofi, Siebel GPlus Adapter, StatTicker
Kaeser Kompressoren
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
767,995 professionals have used our research since 2012.

DCCM - Dynamic Contact Center Manager is ranked 24th in Contact Center Platforms while SAP Business Communications Manager is ranked 31st in Contact Center Platforms. DCCM - Dynamic Contact Center Manager is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, DCCM - Dynamic Contact Center Manager is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.