Anonymous UserIT Network Engineer at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The technical support provided by Dell EMC comes with proactive technical support."
"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
"The Intercept X feature is the most valuable feature. You can't find this feature in other firewalls because Intercept X works as if it has an interaction between the endpoint and the firewall."
"The most valuable features of the solution are the fact that they are able to encrypt the hard disk and to encrypt USB sticks."
"The user interface is simple, It makes it very easy to use."
"The monitoring features are easy to use."
"The user experience and the quality of the features are good."
"Policy deployment is easy and quick to do."
"The solution has done a fabulous job of protecting us from threats."
"The most valuable feature is the synchronized security. It's a unique feature on the market at this time only offered by Sophos. As a reseller, we often win bids and get clients because of this unique trademark feature."
"Some customers have less security in the solution regarding their data."
"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."
"Sophos SafeGuard is a German product. Sophos isn't really active in Europe. The Middle East, Africa, South Africa works with Sophos but their primary users aren't in Europe. They should market and push this solution to the European market."
"The solution is not using other features like booting encryption, because it causes very heavy processing of the workstation. If they could find some way to handle the encryption and decryption to be lighter on the workstation it would be better."
"The cost is rather expensive. It's a pain point for many clients. They should work to see if they can reduce pricing."
"I would like to see a support-cloud, where Sophos creates a single package that contains all of its products."
"The tutorials need to be simplified. The existing ones need to be easier to follow and we could use some tutorials for basic setups. They should aim to be more like Cisco, which offers very good tutorials and materials."
"Having a DLP integrated with the encryption engine would be very good."
"Technical support could be a bit better."
"In the next release, I would like to see more automation with the endpoint logging, but it's a special feature that is quite complicated to explain."
"The licensing costs depend on the series. For example, XG 85 can be around $200. If you go to ACC or to a four or five-year enterprise solution, you will find these devices can cost $10,000. It depends on the series."
"Licensing for this solution is on a yearly basis."
"The licenses are dependant on the number of users and computers you have to protect."
"We have a yearly license with Sophos which is around $1000-$1200 or so per annum. There are no additional costs beyond the standard licensing fee."
"Licensing is on a yearly basis and the pricing could be better."
"It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses it needs to be lower."
Dell Encryption Enterprise is ranked 10th in Endpoint Encryption with 2 reviews while Sophos SafeGuard is ranked 2nd in Endpoint Encryption with 16 reviews. Dell Encryption Enterprise is rated 8.0, while Sophos SafeGuard is rated 8.2. The top reviewer of Dell Encryption Enterprise writes "It has tiered administration and normal features of an encryption tool, but it is tough to manage and deploy and tedious to use for encryption". On the other hand, the top reviewer of Sophos SafeGuard writes "An excellent endpoint solution that's easy to setup, very stable, and highly secure". Dell Encryption Enterprise is most compared with Microsoft BitLocker and Vormetric Data Security Platform, whereas Sophos SafeGuard is most compared with Microsoft BitLocker, Trend Micro Endpoint Encryption, Cisco AMP for Endpoints, Symantec Endpoint Encryption and ESET Endpoint Encryption. See our Dell Encryption Enterprise vs. Sophos SafeGuard report.
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