IBM Managed Security Services vs Secureworks Taegis ManagedXDR comparison

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Executive Summary

We performed a comparison between IBM Managed Security Services and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.

Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services.
To learn more, read our detailed Managed Security Services Report (Updated: April 2024).
767,667 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."

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"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.""There are some patent pending detectors within the platform that provides a lot of value.""The initial setup was very straight forward.""The most valuable feature is the fast alerting and response time.""The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you.""The pricing is flexible.""We can easily isolate affected machines in the network.""We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."

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Cons
"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."

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"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.""The deployment could definitely be improved.""In the next release of this solution, I would like to see file integrity monitoring.""Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.""The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware.""Dell Secureworks could improve its integration with other third-party solutions.""We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.""The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."

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Pricing and Cost Advice
Information Not Available
  • "Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
  • "The Red Cloak agent is free."
  • "The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
  • "The pricing of Dell Secureworks is very reasonable."
  • "Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
  • "The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
  • "It is expensive but there is no better product than this."
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    Questions from the Community
    Top Answer:Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities.
    Top Answer:When considering the setup cost, pricing, and licensing of IBM Managed Security Services, it is advisable to consult with IBM directly or engage with their sales representatives. The cost and pricing… more »
    Top Answer:While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is… more »
    Top Answer:The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that… more »
    Top Answer:It is worth the money. It is expensive but there is no better product than this.
    Top Answer:The tool’s dashboard could be more user-friendly.
    Ranking
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    1,093
    Rating
    9.0
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    Average Words per Review
    382
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    7.7
    Comparisons
    Also Known As
    Secureworks Red Cloak Managed Detection and Response, Dell Secureworks
    Learn More
    Overview
    Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. IBM Managed Security Services offer the industry-leading tools, technology and expertise to help secure your information assets around the clock, often at a fraction of the cost of in-house security resources. IBM Security Operations Center Portal, a single window into your entire security world, is included in every managed security service.

    Secureworks Taegis ManagedXDR is a managed detection and response (MDR) tool that combines security analytics software, 24x7 support, threat hunting, and incident response into a standalone product. In a single dashboard, users can see the whole story of their endpoint, network, and cloud activity, making event correlation simple. XDR operationalizes threat intelligence by automatically connecting our threat landscape knowledge with your security telemetry and regularly updated threat intelligence.

    Secureworks Taegis ManagedXDR gives your security operations teams more confidence when responding to security problems. Security analysts have additional power to actively examine and proactively look for risks in your environment with features like longer log retention, search query, user-defined reporting, and custom use case support. XDR may easily replace your current SIEM, allowing you to receive actionable insights into malicious activities as well as sophisticated threat detection. This solution provides you with enough business and security context for you to understand an investigation and take appropriate action.

    Secureworks Taegis ManagedXDR Features

    Secureworks Taegis ManagedXDR has many valuable key features. Some of the most useful ones include:

    • 24/7 service
    • Live chat with experts
    • Interface for collaborative investigation
    • Use of prioritization and threat triage
    • Use of investigation and validation
    • Use of executed containment
    • Use of threat engagement manager 
    • Full access to Taegis advanced analytics
    • Supports cloud, network, and endpoint
    • Supports AWS, Azure, O365
    • Use of applied threat intelligence
    • Use of remote incident response services
    • CTU's global threat hunting and research is ongoing
    • Use of response action execution
    • Access to monthly targeted threat hunting
    • Support provided for integration of third-party data source technologies to ensure coverage across your environment

    Secureworks Taegis ManagedXDR Benefits

    There are many benefits to implementing Secureworks Taegis ManagedXDR. Some of the biggest advantages the solution offers include:

    • Improve threat detection and response time: Users have access to Secureworks Taegis ManagedXDR’s team of experts, who research and respond to threats on their behalf 24/7. This solution can cut dwell times from the industry average of 111 days to minutes and hours.

    • Industry leader on your side: To safeguard you around the clock, Secureworks Taegis ManagedXDR’s security professionals are supported by 20+ years of security experience and insights from 1,400+ annual IR engagements and their extensive threat research.

    • Reduce cost and operational burden: Save money (413% ROI, according to a Forrester Consulting TEI research) while relieving your employees of the strain and allowing them to focus on strategic projects.

    Reviews from Real Users

    Secureworks Taegis ManagedXDR stands out among its competitors for a number of reasons. One major reason is its easy deployment.

    A Solutions Architect at a computer software company, writes, “The deployment was easy. We just put on some of the end points, so we're still talking about what's going on there. But to my knowledge, there's been no issues with it.”

    Sample Customers
    Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
    RICOH, Owens and Minor
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company56%
    Comms Service Provider33%
    Retailer11%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm10%
    Manufacturing Company8%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business36%
    Midsize Enterprise36%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise17%
    Large Enterprise54%
    Buyer's Guide
    Managed Security Services
    April 2024
    Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services. Updated: April 2024.
    767,667 professionals have used our research since 2012.

    IBM Managed Security Services is ranked 6th in Managed Security Services with 1 review while Secureworks Taegis ManagedXDR is ranked 1st in Managed Security Services with 14 reviews. IBM Managed Security Services is rated 9.0, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of IBM Managed Security Services writes "Helps improve cybersecurity with comprehensive reporting and analytics". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". IBM Managed Security Services is most compared with , whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Sophos MDR and Trend Micro Managed XDR.

    See our list of best Managed Security Services vendors.

    We monitor all Managed Security Services reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.