We performed a comparison between Secureworks Taegis ManagedXDR and Symantec Cyber Security Services [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services."The pricing is flexible."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"There are some patent pending detectors within the platform that provides a lot of value."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The most valuable features are IDS and IPS."
"The most valuable feature is the fast alerting and response time."
"The solution definitely made us way more aware of the possibilities out there."
"The most valuable feature is the management portal."
"This product has a feature-rich environment that fill the needs of those looking for antivirus but it is more than just a solution for antivirus and cybersecurity services."
"The solution offers good device control."
"The solution is very easy to use. It's not very complicated."
"The most valuable features are the firewall and the IPS."
"The technical aspects and the features of this product are all good."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"It would be nice if the solution were a little more affordable."
"The deployment could definitely be improved."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Technical support is the one thing about this solution that is not good."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"This solution needs to improve with respect to zero-day attack response."
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Secureworks Taegis ManagedXDR is ranked 1st in Managed Security Services with 14 reviews while Symantec Cyber Security Services [EOL] doesn't meet the minimum requirements to be ranked in Managed Security Services. Secureworks Taegis ManagedXDR is rated 7.8, while Symantec Cyber Security Services [EOL] is rated 7.8. The top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". On the other hand, the top reviewer of Symantec Cyber Security Services [EOL] writes "Mature, stable, and reduces threats.Symantec Managed Security Services has been relatively easy to deploy and operate. Symantec's support is knowledgeable at the lowest tier and responsive". Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Sophos MDR and Trend Micro Managed XDR, whereas Symantec Cyber Security Services [EOL] is most compared with .
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