Compare Deltek Vision vs. Freshservice

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Deltek Vision Logo
530 views|458 comparisons
Freshservice Logo
1,873 views|1,386 comparisons
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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

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Top Answer: You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident process. The difference is that Freshservice covers more… more »
Ranking
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530
Comparisons
458
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Views
1,873
Comparisons
1,386
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0
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0
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Popular Comparisons
Compared 30% of the time.
Compared 26% of the time.
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Compared 41% of the time.
Compared 11% of the time.
Compared 7% of the time.
Also Known As
Vision
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Deltek
Freshworks
Overview
A standardized process and directory with which organizations can better manage compliance and purchasing tasks with their suppliers.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Aardvark Drilling Inc., Analysys Mason, Arcadis Geraghty & Miller International Ltd., Baxter & Woodman, Buro Four Project Services Ltd., CBCL, CDH Partners Inc., Complete Healthcare Communications, Durrant, ENGEO Incorporated, Eppstein Uhen Architects, FKP Architects, Garver Engineers, Gould Evans, Group2 Architecture Engineering Ltd., GZA GeoEnvironmental, Hill International, JMP EngineeringSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
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VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider20%
Media Company11%
Healthcare Company9%
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: September 2020.
442,517 professionals have used our research since 2012.
Deltek Vision is ranked 20th in Project Management Software while Freshservice is ranked 14th in Project Management Software with 1 review. Deltek Vision is rated 0.0, while Freshservice is rated 9.0. On the other hand, the top reviewer of Freshservice writes "Useful for tracking, merging, and assigning tickets". Deltek Vision is most compared with Clearview InFocus, Jira, Smartsheet and Microsoft Project Server, whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Freshdesk and ConnectWise Automate.

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