We performed a comparison between Oracle ATG and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."
"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."
"The merchandising part is where the business user adds and configures permissions, which is quite important for us."
"The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."
"Commerce Cloud's best features include sales service and cloud marketing."
"It is a very flexible solution."
"I find the reports to be the solution's most valuable feature."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The product is easy to use."
"Ability to quickly add content and manage products along with associated web content easily."
"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."
"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."
"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."
"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"Needs better access to code and customizability of the solution."
"There is space to have better communication with other kinds of platforms."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"The solution is expensive."
"In terms of application performance, it could be a bit quicker."
"The connection with Marketing Cloud should be improved."
Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Oracle ATG is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Oracle ATG is most compared with Oracle Commerce Cloud, SAP Hybris Commerce, Adobe Commerce, Shopify and Salesforce Sales Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Shopify, HCL Digital Commerce and Aptos Retail. See our Oracle ATG vs. Salesforce Commerce Cloud report.
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