Orckestra vs Salesforce Commerce Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Orckestra and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms.
To learn more, read our detailed eCommerce Platforms Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Inventory, visibility, catalog management, and order orchestration are the most valuable features of the solution."

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"There is a good community of developers for the platform.""I have found the list creation and dashboard customization features valuable.""The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity.""​Ability to quickly add content and manage products along with associated web content easily.""Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.""Commerce Cloud's best features include sales service and cloud marketing.""The conversion of opportunities and leads to accounts is one of the most valuable features.""The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

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Cons
"The issue with Orckestra stems from the fact that if I want some customization, then I need to work with Orckestra's team, which is a slow process."

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"Needs better access to code and customizability of the solution.""There could be more product integration in the ERP space.""It is similar to ATG, but some features can be exchanged between the 2.""The connection with Marketing Cloud should be improved.""Being able to customize everything in general to our specific needs would be pretty awesome.""The community is very closed source. If you don't buy it, you won't be able to learn it.""The dashboards for this solution could be improved.""The solution should have more and faster reporting, as well as better performance."

More Salesforce Commerce Cloud Cons →

Pricing and Cost Advice
  • "The product is likely on the pricier side, though it is considered a budget platform compared to Salesforce."
  • More Orckestra Pricing and Cost Advice →

  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • "The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
  • "The pricing is fairly reasonable."
  • "I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
  • "I give the price of the solution a three out of ten."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Inventory, visibility, catalog management, and order orchestration are the most valuable features of the solution.
    Top Answer:The product is likely on the pricier side, though it is considered a budget platform compared to Salesforce. With Orckestra, you don't get all the benefits that a larger platform offers, making it… more »
    Top Answer:The issue with Orckestra stems from the fact that if I want some customization, then I need to work with Orckestra's team, which is a slow process. It is also pretty expensive to get minor tweaks done… more »
    Top Answer:There could be more product integration in the ERP space, similar to SAP and Aruba. They could develop this feature by taking advantage of their robust ecosystem.
    Ranking
    11th
    out of 72 in eCommerce Platforms
    Views
    75
    Comparisons
    54
    Reviews
    1
    Average Words per Review
    913
    Rating
    7.0
    1st
    out of 72 in eCommerce Platforms
    Views
    5,747
    Comparisons
    3,220
    Reviews
    10
    Average Words per Review
    534
    Rating
    8.3
    Comparisons
    Also Known As
    Demandware
    Learn More
    Overview

    Our dynamic digital landscape has undergone rapid advancements over the last few years and our product was built to respond to, and grow with, this new omni-channel world. The solutions and services we offer our clients are the result of years of research and innovation. We pride ourselves on offering eye-opening and best-in-class technology combinations that will set the new global standard in optimization and customization.

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    Sample Customers
    FGL Sports, Giant Eagle, Sports Experts, Mary Kay
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company38%
    Comms Service Provider25%
    Retailer13%
    Non Tech Company13%
    VISITORS READING REVIEWS
    Educational Organization55%
    Computer Software Company8%
    Retailer4%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business48%
    Midsize Enterprise22%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise58%
    Large Enterprise30%
    Buyer's Guide
    eCommerce Platforms
    March 2024
    Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Orckestra is ranked 11th in eCommerce Platforms with 1 review while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Orckestra is rated 7.0, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Orckestra writes "Though good visibility is offered, the area of customization can be difficult to handle". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Orckestra is most compared with , whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and HCL Digital Commerce.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.