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Deskforce vs Freshcaller comparison

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Deskforce Logo

Deskforce

22 views|4 comparisons
Freshworks Logo

Freshcaller

70 views|50 comparisons
Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Deskforce and Freshcaller based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Ranking
33rd
out of 36 in Contact Center Platforms
Views
22
Comparisons
4
Reviews
0
Average Words per Review
0
Rating
N/A
8th
out of 36 in Contact Center Platforms
Views
70
Comparisons
50
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.
Comparisons
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Deskforce
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Freshworks
Overview

Deskforce is a cloud contact center platform designed for the mid-market.

Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.

At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Sample Customers
zendesk, airsoft, zurmo
Untappd, Travix,The Dutch label Shop,Blyss, Loupen
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Deskforce is ranked 33rd in Contact Center Platforms while Freshcaller is ranked 8th in Contact Center Platforms. Deskforce is rated 0.0, while Freshcaller is rated 0.0. On the other hand, Deskforce is most compared with , whereas Freshcaller is most compared with Amazon Connect.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.