Deskforce is a cloud contact center platform designed for the mid-market.
Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.
At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Deskforce is ranked 26th in Contact Center Platforms while Freshcaller is ranked 8th in Contact Center Platforms. Deskforce is rated 0.0, while Freshcaller is rated 0.0. On the other hand, Deskforce is most compared with , whereas Freshcaller is most compared with Amazon Connect.
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