Compare Deskforce vs. Genesys Cloud

Deskforce is ranked 21st in Contact Center Platforms while Genesys Cloud is ranked 2nd in Contact Center Platforms. Deskforce is rated 0, while Genesys Cloud is rated 0. On the other hand, Deskforce is most compared with , whereas Genesys Cloud is most compared with Cisco Contact Center Enterprise, Avaya IX Contact Center and Aspect Workforce Optimization.
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Deskforce Logo
3 views|1 comparisons
Genesys Cloud Logo
4,060 views|3,656 comparisons
Ranking
21st
Views
3
Comparisons
1
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
Views
4,060
Comparisons
3,656
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Deskforce
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Genesys
Overview

Deskforce is a cloud contact center platform designed for the mid-market.

Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.

At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Deskforce
Learn more about Genesys Cloud
Sample Customers
zendesk, airsoft, zurmoVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider18%
Media Company10%
Insurance Company5%
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