Compare Deskforce vs. Masergy Cloud Contact Center

Deskforce is ranked 19th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 6th in Contact Center Platforms. Deskforce is rated 0, while Masergy Cloud Contact Center is rated 0. On the other hand, Deskforce is most compared with , whereas Masergy Cloud Contact Center is most compared with RingCentral Office.
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19th
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6th
Views
122
Comparisons
91
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Deskforce
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Masergy
Overview

Deskforce is a cloud contact center platform designed for the mid-market.

Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.

At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Offer
Learn more about Deskforce
Learn more about Masergy Cloud Contact Center
Sample Customers
zendesk, airsoft, zurmoEssen Health Care, Eurostar
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