Compare Deskforce vs. SAP Business Communications Manager

Deskforce is ranked 19th in Contact Center Platforms while SAP Business Communications Manager is ranked 5th in Contact Center Platforms. Deskforce is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Deskforce is most compared with , whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions, Avaya Call Center and Cisco Contact Center Enterprise.
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Ranking
19th
Views
3
Comparisons
1
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
5th
Views
144
Comparisons
99
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Business Communications Manager
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Deskforce
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SAP
Overview

Deskforce is a cloud contact center platform designed for the mid-market.

Our multi-tenant software empowers businesses with omnichannel engagement that drives tangible results accompanied by highly customized experiences for their audiences. Rounding out our offering is a robust set of API integrations that allow you to easily plug Deskforce into your current tech stack with minimal fuss, coupled with AI-powered WFO that increases your agent productivity across the board from day one.

At Deskforce we’ve considered the needs of your audience and your agents and have created a product that is client-centric from end to end.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Deskforce
Learn more about SAP Business Communications Manager
Sample Customers
zendesk, airsoft, zurmoKaeser Kompressoren
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