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Most Helpful Review
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: July 2021.
522,693 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together.""The IP address tracking [is valuable]... We have a lot of different devices and some of them have many IP addresses, so keeping track of which ones are assigned where is very critical for putting new devices on the network and giving them new addresses. All of our devices are statically assigned, so if we don't keep good records then we could accidentally assign a duplicate, which would cause problems on the network.""The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great.""It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure.""The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well.""The solution's agentless approach to asset discovery is very important for us because installing agents on physical or virtual devices is not easy in our company. We have to escalate these kinds of things to different levels of security. Not having to install agents makes it easy for us.""The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time.""The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."

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"Its flexibility and ease of customization are its most valuable features.""The design has been revamped in terms of GUI. The current interface is quite easy to read.""It can adapt to any process in the organization.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."

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Cons
"It would be nice for the agent to have an installer versus a single file across multiple systems.""For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams.""The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map.""While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery.""If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time.""My biggest problem with the product is the upgrades. First, we have to do them manually and second, not this last time but the time before that, we actually had to build a new VM to deploy the solution again. We had to back it up and then restore it to the new version. That was inconvenient.""Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it fail?" In these cases, you get a generic error. It doesn't point you in the right direction and tell you why you got the error, which is really annoying. There have been times I asked, "Is there somewhere I can see a better log as to why is this failing?" That would be a really nice improvement.""The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."

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"Their end-user interface and technical support features could be improved.""The solution does not interface well with other products and is difficult to implement.""With the new version moving toward the codeless configuration is good, but it's losing flexibility.""We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."

More Micro Focus Service Manager Cons »

Pricing and Cost Advice
"Our licensing costs are on a yearly basis.""The product cost is low. It is quite cheap.""On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time.""The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money.""We pay $100,000 per year."

More Device42 Pricing and Cost Advice »

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

More Micro Focus Service Manager Pricing and Cost Advice »

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Top Answer: Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the… more »
Top Answer: We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and… more »
Top Answer: We predominantly use it for incident management, change management, and knowledge management.
Ranking
2nd
out of 42 in IT Asset Management
Views
2,874
Comparisons
1,200
Reviews
13
Average Words per Review
1,552
Rating
8.8
Views
1,925
Comparisons
1,336
Reviews
4
Average Words per Review
635
Rating
6.3
Popular Comparisons
Also Known As
HPE ITSM, HPE Service Manager
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Overview

Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

  • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
  • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
  • Support – Support and document the entire lifecycle from purchase order to retirement.
  • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

  • Mapping – Powerful application mapping tools relate data from various sources.
  • Related – Auto-discovered data is related with imported and input data.
  • Components – Dependency flow diagrams relating application components are automatically generated.
  • Visualize – IT managers can visualize the application’s different parts and interdependencies.
  • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

  • IP Address – Get the next available IP address (eliminate ping and pray).
  • Capacity – Locate racks with enough space and power capacity to house new servers.
  • Affected – Determine which users are affected by scheduled and unscheduled outages.
  • Supported – Know if a server/OS is still supported, and where to find it.
  • Accurate – Maintain accurate server-switch port connections.
  • Manage – Accurately manage rack power and cooling capacities.
  • Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

  • Rack – Find available rack capacity with heat maps colored by available units.
  • Power – Ensure power availability at a glance with overlaid color bars.
  • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
  • Connections – Visually ensure all your machines are redundantly connected.
  • Hardware – Easily identify any hardware without redundancy.
  • View – View power consumption, temperature, and humidity over time.
  • Data Center – Locate data center hot spots and eliminate problem areas.
  • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
  • Change – Instantly report change history, contracts, rack space availability, and much more.
  • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

  • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
  • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
  • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
  • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

  • Input – No need to input the same data into multiple systems!
  • Information – Enhance the information in your ticketing system with data from Device42.
  • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
  • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
  • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
  • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

  • Purchases – Record purchases.
  • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
  • Contract – Associate a service contract with the actual asset it applies to.
  • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
  • Planning – Improve planning with accurate financial data for budgeting and auditing.
  • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
  • Track Well – Track software licensing and ensure compliance.
  • Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

  • Services – Improve your IT service delivery with accurate and actionable data.
  • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
  • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
  • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
  • Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

  • Find – Take control of who has access to what systems
  • Ensure – Ensure that data center teams have the information they need, when they need it
  • Very Fast – Quickly map service accounts and secrets to devices and applications
  • Powerful Control – Protect account and password information with granular access controls
  • Locate – Track password views, expiration dates, and password changes
  • Happiness – And yes…keep the auditors happy, happy, happy!

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Offer
Learn more about Device42
Learn more about Micro Focus Service Manager
Sample Customers
Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
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Top Industries
REVIEWERS
University25%
Financial Services Firm25%
Logistics Company13%
Retailer13%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider18%
Government6%
Manufacturing Company6%
REVIEWERS
Financial Services Firm35%
Aerospace/Defense Firm12%
Healthcare Company8%
Government8%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider21%
Government7%
Manufacturing Company6%
Company Size
REVIEWERS
Small Business14%
Midsize Enterprise21%
Large Enterprise64%
REVIEWERS
Small Business18%
Midsize Enterprise7%
Large Enterprise76%
Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: July 2021.
522,693 professionals have used our research since 2012.

Device42 is ranked 2nd in IT Asset Management with 14 reviews while Micro Focus Service Manager is ranked 18th in IT Service Management (ITSM) with 4 reviews. Device42 is rated 8.8, while Micro Focus Service Manager is rated 6.2. The top reviewer of Device42 writes "Seeing how things are connected, which server ports are plugged into which network switches, helps with network troubleshooting". On the other hand, the top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". Device42 is most compared with ServiceNow, BMC Helix Discovery, FNT, Infoblox Network Insight and nlyte, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Cherwell Service Management.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.