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2,680 views|1,123 comparisons
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1,773 views|1,276 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: May 2021.
513,594 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution has some very good relational capabilities that show us how certain devices relate to each other and how some of our environment actually works together.""The IP address tracking [is valuable]... We have a lot of different devices and some of them have many IP addresses, so keeping track of which ones are assigned where is very critical for putting new devices on the network and giving them new addresses. All of our devices are statically assigned, so if we don't keep good records then we could accidentally assign a duplicate, which would cause problems on the network.""The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great.""It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure.""The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well.""The solution's agentless approach to asset discovery is very important for us because installing agents on physical or virtual devices is not easy in our company. We have to escalate these kinds of things to different levels of security. Not having to install agents makes it easy for us.""The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time.""The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward."

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"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.""When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.""Its ITSM approach is quite useful.""The most valuable feature of this solution is the incident management module."

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Cons
"It would be nice for the agent to have an installer versus a single file across multiple systems.""For the iPhone, the device diagram cannot be downloaded. You have to go to each device and download the device diagram for that device. E.g., suppose there are a 1000 or 2000 servers. You cannot go to each server or device to download a device diagram for each device. There should be a one-click solution for downloading all device diagrams.""The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map.""While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery.""If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time.""My biggest problem with the product is the upgrades. First, we have to do them manually and second, not this last time but the time before that, we actually had to build a new VM to deploy the solution again. We had to back it up and then restore it to the new version. That was inconvenient.""Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it fail?" In these cases, you get a generic error. It doesn't point you in the right direction and tell you why you got the error, which is really annoying. There have been times I asked, "Is there somewhere I can see a better log as to why is this failing?" That would be a really nice improvement.""The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."

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"An operator is also a user but requires creating two different records.""This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.""The solution's change management could be better.""Change management implementation, facility management, and making reservations on assets can be improved."

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Pricing and Cost Advice
"Our licensing costs are on a yearly basis.""The product cost is low. It is quite cheap.""On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time.""The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money.""We pay $100,000 per year."

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"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.""Compared to other products in this segment, I think that they are priced well and not too expensive."

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Questions from the Community
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Top Answer: The most valuable feature of this solution is the incident management module.
Top Answer: The pricing module in my opinion is good. It suits small companies as well as large enterprises. For much smaller companies, it may be priced too high. Compared to other products in this segment, I… more »
Top Answer: Change management implementation, facility management, and making reservations on assets can be improved. In the next release, I would like to see more artificial intelligence algorithms within the… more »
Ranking
2nd
out of 40 in IT Asset Management
Views
2,680
Comparisons
1,123
Reviews
13
Average Words per Review
1,552
Rating
8.8
18th
out of 56 in Help Desk Software
Views
1,773
Comparisons
1,276
Reviews
4
Average Words per Review
358
Rating
8.3
Popular Comparisons
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Overview

Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

  • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
  • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
  • Support – Support and document the entire lifecycle from purchase order to retirement.
  • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

  • Mapping – Powerful application mapping tools relate data from various sources.
  • Related – Auto-discovered data is related with imported and input data.
  • Components – Dependency flow diagrams relating application components are automatically generated.
  • Visualize – IT managers can visualize the application’s different parts and interdependencies.
  • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

  • IP Address – Get the next available IP address (eliminate ping and pray).
  • Capacity – Locate racks with enough space and power capacity to house new servers.
  • Affected – Determine which users are affected by scheduled and unscheduled outages.
  • Supported – Know if a server/OS is still supported, and where to find it.
  • Accurate – Maintain accurate server-switch port connections.
  • Manage – Accurately manage rack power and cooling capacities.
  • Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

  • Rack – Find available rack capacity with heat maps colored by available units.
  • Power – Ensure power availability at a glance with overlaid color bars.
  • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
  • Connections – Visually ensure all your machines are redundantly connected.
  • Hardware – Easily identify any hardware without redundancy.
  • View – View power consumption, temperature, and humidity over time.
  • Data Center – Locate data center hot spots and eliminate problem areas.
  • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
  • Change – Instantly report change history, contracts, rack space availability, and much more.
  • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

  • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
  • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
  • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
  • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

  • Input – No need to input the same data into multiple systems!
  • Information – Enhance the information in your ticketing system with data from Device42.
  • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
  • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
  • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
  • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

  • Purchases – Record purchases.
  • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
  • Contract – Associate a service contract with the actual asset it applies to.
  • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
  • Planning – Improve planning with accurate financial data for budgeting and auditing.
  • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
  • Track Well – Track software licensing and ensure compliance.
  • Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

  • Services – Improve your IT service delivery with accurate and actionable data.
  • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
  • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
  • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
  • Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

  • Find – Take control of who has access to what systems
  • Ensure – Ensure that data center teams have the information they need, when they need it
  • Very Fast – Quickly map service accounts and secrets to devices and applications
  • Powerful Control – Protect account and password information with granular access controls
  • Locate – Track password views, expiration dates, and password changes
  • Happiness – And yes…keep the auditors happy, happy, happy!
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Device42
Learn more about TOPdesk
Sample Customers
Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
REVIEWERS
University25%
Financial Services Firm25%
Logistics Company13%
Retailer13%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider18%
Government7%
Manufacturing Company7%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider27%
Educational Organization11%
Government6%
Company Size
REVIEWERS
Small Business8%
Midsize Enterprise23%
Large Enterprise69%
No Data Available
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: May 2021.
513,594 professionals have used our research since 2012.

Device42 is ranked 2nd in IT Asset Management with 13 reviews while TOPdesk is ranked 18th in Help Desk Software with 4 reviews. Device42 is rated 8.8, while TOPdesk is rated 8.2. The top reviewer of Device42 writes "Seeing how things are connected, which server ports are plugged into which network switches, helps with network troubleshooting". On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Device42 is most compared with ServiceNow, BMC Helix Discovery, FNT, nlyte and Axonius, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Freshservice and Cherwell Service Management.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.