Devolutions Remote Desktop Manager vs LogMeIn Rescue comparison

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Devolutions Logo
1,081 views|762 comparisons
100% willing to recommend
LogMeIn Logo
2,410 views|1,527 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Devolutions Remote Desktop Manager and LogMeIn Rescue based on real PeerSpot user reviews.

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To learn more, read our detailed Remote Access Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system.""Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it.""Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees).""Initial setup was very straightforward.""Being able to store my credentials makes connecting a breeze.""Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is.""Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment.""One credential can be used to access VPN, RDS, and more."

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"Has an easy way to remote on to a remote computer without having prior access to it.""it's very easy to use, it's very efficient.""Being able to transfer files quickly and easily via the remote file manager.""I can remote reboot and know I can reconnect automatically without having to have the end user log back in again.""The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it.""Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.""​The initial setup is easy. If you want the desktop program, you just download and install it.""The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

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Cons
"On complex setups, I actually needed to reach out to support to get it working correctly.""If there was a way to streamline the process, it would make it nice.""Security roles could be improved, especially by enabling renaming of a role.""The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server.""The filing system of connections is a little clunky, but is completely functional.""Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager.""Maybe some clipboard functions could be added along with integration of different software.""There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."

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"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that.""I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot.""​The pricing, is a little on the high end but it's proven itself to be worth it for sure.""​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?""The solution’s pricing could be improved.""Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control.""​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​""I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

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Pricing and Cost Advice
  • "Setup costs for most people is negligible."
  • "The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
  • "If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
  • More Devolutions Remote Desktop Manager Pricing and Cost Advice →

  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

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    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
    Ranking
    24th
    out of 44 in Remote Access
    Views
    1,081
    Comparisons
    762
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    13th
    out of 44 in Remote Access
    Views
    2,410
    Comparisons
    1,527
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    Comparisons
    Learn More
    Overview

    Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that can be securely shared between users. Drive security, speed and productivity through your organization while reducing risks for your IT department. Join over 400 000 users in more than 140 countries who enjoy our remote connection management solution. Remote Desktop Manager is available in two editions: Free and Enterprise. While the Free edition is perfect for stand-alone users, the Enterprise edition is best suited for multiple users and teams.

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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    Sample Customers
    HBO, 20th Century Fox, U-Haul, Nasdaq, IBM, Sony, SAP, Prada, Nike, Nokia, EY, Tesla, Fidelity, Space-X, Caterpillar, Maersk, Du Pont, MLS, Bosch, Bridestone, Red Bull
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government11%
    Financial Services Firm9%
    Educational Organization7%
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company13%
    Computer Software Company11%
    Financial Services Firm9%
    Construction Company8%
    Company Size
    REVIEWERS
    Small Business63%
    Midsize Enterprise25%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise17%
    Large Enterprise55%
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise13%
    Large Enterprise59%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    Devolutions Remote Desktop Manager is ranked 24th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Devolutions Remote Desktop Manager is rated 9.8, while LogMeIn Rescue is rated 9.0. The top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect.

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