We performed a comparison between Devolutions Remote Desktop Manager and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Initial setup was very straightforward."
"Being able to store my credentials makes connecting a breeze."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"One credential can be used to access VPN, RDS, and more."
"Has an easy way to remote on to a remote computer without having prior access to it."
"it's very easy to use, it's very efficient."
"Being able to transfer files quickly and easily via the remote file manager."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"If there was a way to streamline the process, it would make it nice."
"Security roles could be improved, especially by enabling renaming of a role."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"The filing system of connections is a little clunky, but is completely functional."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"Maybe some clipboard functions could be added along with integration of different software."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The solution’s pricing could be improved."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
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Earn 20 points
Devolutions Remote Desktop Manager is ranked 24th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Devolutions Remote Desktop Manager is rated 9.8, while LogMeIn Rescue is rated 9.0. The top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect.
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