DFLabs IncMan SOAR vs ServiceNow Security Operations comparison

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Executive Summary

We performed a comparison between DFLabs IncMan SOAR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR).
To learn more, read our detailed Security Orchestration Automation and Response (SOAR) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's easy to use. It's a very good product. It can easily ingest data from anywhere. It has an easily understandable language to perform actions.""It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment.""The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc.""Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing""The in-built SOAR of Sentinel is valuable. Kusto Query Language is also valuable for the ease of writing queries and ease of getting insights from the logs. Schedule-based queries within Sentinel are also valuable. I found these three features most useful for my projects.""What is most useful, is that it has a good connection to the Microsoft ecosystem, and I think that's the key part.""Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements.""Mainly, this is a cloud-native product. So, there are zero concerns about managing the whole infrastructure on-premises."

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"The vendors themselves will actually help with any customizations a client may require"

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"The solution is stable.""Reduces time to closure and closure metrics for vulnerabilities.""The product has a very simple UI.""The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner.""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""The ease of use is great.""What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

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Cons
"One key area that can be improved is by building a strong integration with our XDR platform.""We are invoiced according to the amount of data generated within each log.""The solution should allow for a streamlined CI/CD procedure.""Documentation is the main thing that could be improved. In terms of product usage, the documentation is pretty good, but I'd like a lot more documentation on Kusto Query Language.""When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear.""Not all information shows up in Sentinel. Sometimes there are items provided in 365 and if you looked in Sentinel you would not see them and therefore think they do not exist. There can be discrepancies between Microsoft tools.""They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft.""There is some relatively advanced knowledge that you have to have to properly leverage Sentinel's full capabilities. I'm thinking about things like the creation of workbooks, how you do threat-hunting, and the kinds of notifications you're getting... It takes time for people to ramp up on that and develop a familiarity or expertise with it."

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"The support is not 24/7."

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"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The initial setup is difficult.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""It doesn't interact with things very well.""The product is called SecOps, but it is not security operations in terms of SIEM solutions."

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

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  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
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    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    DFLabs IncMan Incident Response
    Learn More
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    DFLabs' Security Orchestration, Automation and Response (SOAR) platform, IncMan SOAR, is designed for SOCs, CSIRTs and MSSPs to automate, orchestrate and measure security operations and incident response processes and tasks, all from within one single, intuitive platform. By integrating security tools, fusing intelligence, sharing knowledge and implementing seamless workflows, IncMan SOAR enables every security incident to be detected, responded to, and remediated in the fastest possible time frame.

    DFLabs IncMan SOAR is the only Security Orchestration, Automation and Response (SOAR) platform capable of full incident lifecycle automation, that includes built-in, automated threat intelligence gathering, risk assessment, triage and notification, context enrichment, hunting and investigating, threat containment and more. This feature rich, unique and scalable SOAR platform provides context to security incidents, automates actions, orchestrates response to activities, while enabling full reporting and measurement functionality across all stakeholders.

    DFLabs covers the entire spectrum of security orchestration, automation and response components as outlined by Gartner, with a unique combination of features and capabilities, driven through continuous improvement and innovation. IncMan SOAR is the only platform to offer full incident response lifecycle management with machine learning and threat hunting. Acting as a force multiplier, it enables security teams to do more with less, empowering security analysts, while ensuring organizations stay one step ahead of any potential threat.

    Automate. Orchestrate. Measure.

    IncMan SOAR provides three critical functions as an enabler to your security program. Automation and orchestration which in turn enables response, as well as measurement.

    Automate

    Augment analysts by automating common, repetitive and menial tasks driven by machine learning for faster response to all alerts.

    Orchestrate

    Establish repeatable, enforceable, measurable and effective incident response workflows, orchestrating your security tool set into one seamless response process.

    Measure

    Measure, benchmark and optimize security operations and incident response activities and performance from one intuitive and collaborative platform.

    Seamlessly Integrate and Orchestrate Your Tools Together as One.

    Improve efficiencies by enabling your security analysts to access and manage all tools, technologies and processes from one intuitive platform. IncMan SOAR supports hundreds of 3rd party security technologies via QIC, API, CEF, Syslog and Email, with a constantly growing list of certified bidirectional integrations and Open Integration Framework for custom integrations.

    Dramatically reduce the mean time to detection, response and remediation of all potential security incidents, ensuring no alert goes untouched.

    See IncMan SOAR in Action.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    University of Advancing Technology, Cybersecurity Ventures
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Energy/Utilities Company15%
    Government10%
    Insurance Company9%
    REVIEWERS
    Computer Software Company50%
    Financial Services Firm30%
    Analyst Firm10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise13%
    Large Enterprise57%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    Buyer's Guide
    Security Orchestration Automation and Response (SOAR)
    March 2024
    Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    DFLabs IncMan SOAR is ranked 27th in Security Orchestration Automation and Response (SOAR) while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 14 reviews. DFLabs IncMan SOAR is rated 0.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of DFLabs IncMan SOAR writes "Protects an organization from the threat of a data breach or cyberattack". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". DFLabs IncMan SOAR is most compared with IBM Resilient and Palo Alto Networks Cortex XSOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Fortinet FortiSOAR, Swimlane and IBM Resilient.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.