Compare Digité SwiftKanban vs. Freshservice

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Digité SwiftKanban Logo
70 views|57 comparisons
Freshservice Logo
1,873 views|1,386 comparisons
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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

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Top Answer: You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident process. The difference is that Freshservice covers more… more »
Ranking
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70
Comparisons
57
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Views
1,873
Comparisons
1,386
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Popular Comparisons
Compared 42% of the time.
Compared 12% of the time.
Compared 7% of the time.
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Digité
Freshworks
Overview

SwiftKanban is widely regarded as the most powerful Lean/ Kanban based Visual Project Management software for managing Software, IT and a variety of Business processes in the enterprise. It incorporates the Kanban Method developed and pioneered by David Anderson. It provides deep Kanban capabilities including a highly Visual Kanban board with a wide range of Kanban metrics for teams that are implementing Kanban for achieving Enterprise Agility and high-efficiency Services Delivery capability.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Alchemetrics, Ding, MSG Systems, Worthington Industries, Teradata, Teradata - Agile COE, Teradata India, Tedder Industries, InstemSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
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VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider20%
Media Company11%
Healthcare Company9%
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: September 2020.
442,986 professionals have used our research since 2012.
Digité SwiftKanban is ranked 50th in Project Management Software while Freshservice is ranked 14th in Project Management Software with 1 review. Digité SwiftKanban is rated 0.0, while Freshservice is rated 9.0. On the other hand, the top reviewer of Freshservice writes "Useful for tracking, merging, and assigning tickets". Digité SwiftKanban is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, ConnectWise Automate and Freshdesk.

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