Digium Switchvox vs Genesys PureConnect comparison

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Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
15th
Views
108
Comparisons
57
Reviews
0
Average Words per Review
0
Rating
N/A
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Switchvox
Interactive Intelligence Customer Interaction Center, CIC
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Overview
VOIP phone systems

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
CORAF/Wecard
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%

Digium Switchvox is ranked 15th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Digium Switchvox is rated 9.0, while Genesys PureConnect is rated 9.0. The top reviewer of Digium Switchvox writes "Integrated chat system enables you to send a quick message to a work colleague without calling the person". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Digium Switchvox is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

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