Document360 vs Inbenta Search comparison

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Executive Summary

We performed a comparison between Document360 and Inbenta Search based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software.
To learn more, read our detailed Knowledge Management Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Ranking
Views
352
Comparisons
252
Reviews
0
Average Words per Review
0
Rating
N/A
11th
out of 12 in Search as a Service
Views
20
Comparisons
17
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Knowledge Management Software
March 2024
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: March 2024.
765,234 professionals have used our research since 2012.
Comparisons
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Overview

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams
  • Private Hosting options are also available for large Enterprises for more control and security.

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.

Sample Customers
Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Groupon, Schlage, 8x8, GOL, Allegion, Skyscanner
Top Industries
VISITORS READING REVIEWS
Computer Software Company40%
Manufacturing Company15%
Healthcare Company8%
Comms Service Provider8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business39%
Midsize Enterprise27%
Large Enterprise34%
No Data Available
Buyer's Guide
Knowledge Management Software
March 2024
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: March 2024.
765,234 professionals have used our research since 2012.

Document360 is ranked 6th in Knowledge Management Software while Inbenta Search is ranked 11th in Search as a Service. Document360 is rated 0.0, while Inbenta Search is rated 0.0. On the other hand, Document360 is most compared with Zendesk, ProProfs Knowledge Base, Atlassian Confluence and Freshdesk, whereas Inbenta Search is most compared with .

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.