Anonymous UserSr. HR Reporting Manager at a comms service provider
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
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Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Document360 is ranked 5th in Knowledge Management Software while Zendesk Guide is ranked 2nd in Knowledge Management Software with 3 reviews. Document360 is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Document360 is most compared with Atlassian Confluence, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and BMC Helix ITSM.
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