Compare Document360 vs. Zendesk Guide

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Document360 Logo
315 views|239 comparisons
Zendesk Guide Logo
2,976 views|2,606 comparisons
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Pricing and Cost Advice
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"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Answer: It is very easy to connect back and forth between the requester and the person fulfilling the ticket.
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester… more »
Ranking
Views
315
Comparisons
239
Reviews
0
Average Words per Review
0
Rating
N/A
Views
2,976
Comparisons
2,606
Reviews
2
Average Words per Review
1,464
Rating
7.0
Comparisons
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Overview

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company30%
Energy/Utilities Company13%
Government6%
REVIEWERS
Computer Software Company26%
Financial Services Firm13%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider22%
Government6%
Educational Organization3%
Company Size
No Data Available
REVIEWERS
Small Business41%
Midsize Enterprise39%
Large Enterprise20%

Document360 is ranked 5th in Knowledge Management Software while Zendesk Guide is ranked 2nd in Knowledge Management Software with 3 reviews. Document360 is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Document360 is most compared with Atlassian Confluence, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and BMC Helix ITSM.

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