Hyland OnBase vs OpenText Documentum comparison

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Executive Summary

We performed a comparison between Hyland OnBase and OpenText Documentum based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Hyland OnBase vs. OpenText Documentum Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the cloud and its integrability.""The solution is very developed and we are not taking full advantage of its functionalities.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.""The most valuable features are that it's very secure and provides audit trails for our documents.""OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""We found the setup process to be okay since they do offer a troubleshooting guide."

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"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues.""The tool's most valuable feature is ACL, which helps to control the user groups that access the documents.""The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum.""It provides possibilities for us to save documents and supporting the business process while doing so.""OpenText Documentum has improved availability and performance in our organization.""The most valuable features of this solution are the security, storage, and document search capability.""It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.""The most valuable feature of OpenText Documentum is the versioning."

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Cons
"We are struggling with duplicates and would like to have OCR functionality when using this solution.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""The dashboards do have some room for improvement as compared to the other vendors which are there in the market.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.""The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

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"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen.""It's difficult to manage and customize Documentum.""The user interface can be improved.""OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations.""The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices.""OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it.""An area that needs to improve is how to reduce storage space on the AWS site.""The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

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Pricing and Cost Advice
  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • "The tool's price is high."
  • More Hyland OnBase Pricing and Cost Advice →

  • "It is quite an expensive product."
  • "It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
  • "OpenText Documentum has announced a new licensing model, which could be more expensive."
  • "OpenText Documentum's pricing is good."
  • "The price is considered affordable now."
  • More OpenText Documentum Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is very developed and we are not taking full advantage of its functionalities.
    Top Answer:We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
    Top Answer:It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
    Top Answer:We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats.
    Top Answer:The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed… more »
    Ranking
    Views
    2,769
    Comparisons
    1,713
    Reviews
    4
    Average Words per Review
    439
    Rating
    8.0
    Views
    4,420
    Comparisons
    3,257
    Reviews
    10
    Average Words per Review
    542
    Rating
    7.8
    Comparisons
    Also Known As
    OnBase
    Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
    Learn More
    Overview

    OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI.

    OpenText Documentum organizes, preserves and makes information
    accessible, while ensuring it adheres to all privacy and security
    protocols. Documentum manages content across file stores and integrates
    with enterprise applications, including SAP, Salesforce and Microsoft,
    to help organizations conquer information management challenges.

    Documentum provides integrated support for the entire lifecycle of a
    wide range of content; beyond typical office documents to include CAD files, design
    templates, rich media, audio, video, instant messaging threads, blog
    posts, images and more.

    Sample Customers
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm12%
    Government12%
    Computer Software Company12%
    Insurance Company8%
    REVIEWERS
    Financial Services Firm26%
    Energy/Utilities Company16%
    Manufacturing Company11%
    Non Profit11%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company12%
    Government11%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise22%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise61%
    REVIEWERS
    Small Business25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Buyer's Guide
    Hyland OnBase vs. OpenText Documentum
    March 2024
    Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 25 reviews. Hyland OnBase is rated 8.0, while OpenText Documentum is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Extended ECM, IBM FileNet and Hyland Perceptive Content, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager. See our Hyland OnBase vs. OpenText Documentum report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.