We performed a comparison between OpenText Documentum and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The most valuable features of this solution are the security, storage, and document search capability."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"The most valuable feature is that the documents are kept secure."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"OpenText Documentum has improved availability and performance in our organization."
"It is quite good."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"Pricing is a little on the high side."
"The initial setup is pretty straightforward."
"The solution provides us with a very good dashboard."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The solution is operating well overall."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"The most valuable feature of Pega BPM is its architecture."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"The vertical application could be improved."
"Sometimes DocBroker cannot see the DocBase."
"It's difficult to manage and customize Documentum."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"OpenText Documentum needs to improve its support."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"The initial setup takes time."
OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText Documentum is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Drupal, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM.
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