We performed a comparison between Hyland OnBase and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"It is quite good."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The most valuable feature is that the documents are kept secure."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The most valuable features of this solution are the security, storage, and document search capability."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"The stability is very good."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"It's difficult to manage and customize Documentum."
"OpenText Documentum needs to improve its support."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"The user interface can be a bit more intuitive."
Hyland OnBase is ranked 8th in Enterprise Content Management with 8 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. Hyland OnBase is rated 8.0, while OpenText Documentum is rated 7.8. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Extended ECM, IBM FileNet and Hyland Perceptive Content, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Alfresco and OpenText Content Manager. See our Hyland OnBase vs. OpenText Documentum report.
See our list of best Enterprise Content Management vendors.
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