We performed a comparison between IBM FileNet and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"It has a very broad market share and a lot of people know about it."
"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"The features that I have found most valuable include the Data Capture and Case Manager features."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I would say the installation process can be very complicated, and you need to to have an experience resource."
"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"The product is expensive."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"Sometimes DocBroker cannot see the DocBase."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"The vertical application could be improved."
"The user interface can be a bit more intuitive."
"OpenText Documentum's user interface could be improved a little bit."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"I would like to see performance improvements, especially regarding slow response times."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. IBM FileNet is rated 8.2, while OpenText Documentum is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM FileNet is most compared with SharePoint, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Documentum report.
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