We performed a comparison between DX Unified Infrastructure Management and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"It delivers our customers many metrics, so they may make decisions"
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"Technical support is great."
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"Great out-of-the-box capability."
"Monitoring infrastructure and business applications are the most valuable features."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The remote support is the most valuable aspect of the solution."
"We can schedule the patching of the endpoints."
"The most valuable features of this solution are automation, inventory, and patch management."
"The ease of access and ease of use was great."
"It is a little complex to use versus other softwares."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"Currently lacks a mobile application which would be helpful."
"Reporting capability can be improved especially when it comes to availability."
"The company has not kept pace with developments."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The audit and KNM tools could improve."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The agent-based monitoring solution can be improved."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The technical support of the solution is an area with shortcomings that needs improvement."
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DX Unified Infrastructure Management is ranked 29th in IT Infrastructure Monitoring with 120 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. DX Unified Infrastructure Management is rated 8.2, while Kaseya VSA is rated 7.6. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
