We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."
"It is very scalable."
"It is easy to implement."
"MultiWAN and Balance service"
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"Probe packages and probe deployment."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"ServiceNow Discovery works better than other products I've used."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"They have a very good network in the infrastructure of Discovery."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"They need to continue to advance the filter capabilities, and provide more input fields."
"Reporting capability can be improved especially when it comes to availability."
"Currently lacks a mobile application which would be helpful."
"The dashboards need to be improved."
"It is a little complex to use versus other softwares."
"It would be good to implement views showing the aggregated status graphically."
"There should be wider coverage of storage infrastructure."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Technical support has not been helpful when we have come across problems."
"It is one of the most costly applications in terms of subscription costs."
"The product could improve some of the visualization and architecture setups."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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