We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"Great out-of-the-box capability."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"What I really like is that even if you have already collected the data, you can extract fields and can build searches."
"The integration is seamless with many devices and operating systems."
"It's the completeness of the solution that we like the most."
"The flexibility of the search capability is most valuable. You can use it for more than just a basic log aggregator. It is powerful in that regard."
"The most valuable features are how stable and easy to use Splunk is."
"What is nice about the solution is that it makes it easy to build the queries, search for the events and then do analysis."
"The most valuable features in Splunk are the search function and the ability to run selected session reports. The session reports are important because I can use them to see what is going on in our environment weekly. Additionally, we can use the graph to see how often that particular event is happening."
"The completeness of the solution is what we like the most."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"The company has not kept pace with developments."
"If you monitor too much, you can lose performance on your systems."
"Its setup is a little bit complex for a distributed environment. Their support can also be better. If we miss the response for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply."
"We find that the maintenance process could be a lot better."
"The difficult part is related to integration with sources of data that are used to create the logs as this depends on the infrastructure of the client."
"Its reporting can be improved. That's the only complaint I have heard. I don't need the reporting part, but I know that other people in the organization need it."
"If you have to do your own stuff, such as customized charts, it is a little bit more work, but once you're familiar with the Splunk query language, you can pretty much do whatever you want. In terms of features, it should probably have the features that other competitors provide."
"In terms of the interface, it could include some improvements for the look and feel."
"Splunk is query-based, which is not the case with most cybersecurity tools. It is based on search queries and can be difficult to use. It would be good if they can make it easier to understand how to create search queries. They can improve the knowledge base for better understanding. To create your dashboard, you need to have a search query. We have multiple firewalls in our company, and we need a dashboard for them. It would be helpful if a default firewall dashboard is included in Splunk to make monitoring easier. If a dashboard is available for a security device, the operation part will be more efficient. We won't have to follow a manual process for this."
"The pricing works out well for us, given our environment and where we are."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
"CAD $400,000 annually."
"Customers pay for the license and the support."
"Its pricing model can be improved."
"This product could use better pricing in general."
"The pricing model is expensive and a nightmare based on the amount of data."
"It's a yearly subscription."
"The price is comparable."
"It can be cost-prohibitive when you start to scale and have terabytes of data. Its cost model is based on how much data it processes a day. If they're able to create scaled-down niche or custom package offerings, it may help with the cost. Instead of the full-blown features, if they can narrow the scope where it can only be used for a specific purpose, it would kind of create that market for the product, and it may help with the costing. When you start using it as a central aggregator and you're pumping tons of logs at it, pretty soon, you'll start hitting your cap on what it can process a day. Once you've got that, you're kind of defeating the purpose because you're going to have to scale back."
"I think that most of the log analytics solutions are expensive and I'm not sure if it's worth it."
"The solution is a little expensive."
CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.
Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.
Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.
DX Infrastructure Manager is ranked 31st in IT Infrastructure Monitoring with 2 reviews while Splunk is ranked 1st in Security Information and Event Management (SIEM) with 45 reviews. DX Infrastructure Manager is rated 7.6, while Splunk is rated 8.0. The top reviewer of DX Infrastructure Manager writes "Good out-of-the box capability but we feel the company is lagging in development". On the other hand, the top reviewer of Splunk writes "Good support with an intuitive dashboard but the cost is too high". DX Infrastructure Manager is most compared with Zabbix, DX Spectrum, Datadog and SCOM, whereas Splunk is most compared with Dynatrace, Datadog, IBM QRadar, ELK Logstash and Zabbix.
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