We performed a comparison between DX NetOps and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The solution is stable."
"It is straightforward to configure, and you can quickly gather data from your infrastructure."
"I like that it provides an overall view of our network. From the topology view to every event, we can view it. We can also see the interface utilization for future capacity planning. It fits our use case and environment."
"It's good for root cause analysis for network problems and network link problems."
"The AI is the best feature in this solution."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"Technical support needs to be better. They need to be more knowledgeable and responsive."
"Lacks dashboards and better integration with other solutions."
"Technical support could be more responsive."
"One improvement that could make the product better is to streamline its modules into a more cohesive solution."
"It would be better if they had an NFA network analysis feature. We appreciate features like extended network security for bucket flows, but it would be better to have some IDs, IPS functionalities, DDoS, or something like that."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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DX NetOps is ranked 31st in Network Monitoring Software with 5 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. DX NetOps is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of DX NetOps writes "Good performance, simple setup, and helpful for root cause analysis". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". DX NetOps is most compared with DX Spectrum, SolarWinds NPM, AppNeta by Broadcom, PRTG Network Monitor and IBM SevOne Network Performance Management (NPM), whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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