We performed a comparison between DX SaaS and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"It supports numerous platforms."
"The solution has reduced the time it takes to resolve issues."
"It is a very stable product with regular security and feature updates."
"The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"Number of service incidents dropped by more than 20%."
"The search engine functionality that Nexthink has on the finder is terrific."
"The solution is stable."
"I would rate the solution's stability a nine out of ten."
"Old user interface and dashboards could be improved."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"The initial setup needs technical knowledge."
"The next release could use some improvement in the tools that are provided."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
DX SaaS is ranked 10th in Digital Experience Monitoring (DEM) with 3 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. DX SaaS is rated 6.6, while Nexthink is rated 8.6. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". DX SaaS is most compared with DX Unified Infrastructure Management, Zabbix, Nagios XI and Dynatrace, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate. See our DX SaaS vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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