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4,221 views|2,332 comparisons
Featured Review
Find out what your peers are saying about DX SaaS vs. Nexthink and other solutions. Updated: November 2021.
553,954 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It supports numerous platforms."

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"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.""All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.""The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.""The initial setup is very simple.""Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."

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Cons
"Old user interface and dashboards could be improved."

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"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding.""We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people.""I would like it if they could put in some patch deployments and compliances.""The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.""We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."

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Pricing and Cost Advice
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"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.""I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings.""Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

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Top Answer: In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
Top Answer: With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.
Top Answer: I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the… more »
Ranking
Views
570
Comparisons
473
Reviews
1
Average Words per Review
492
Rating
N/A
Views
4,221
Comparisons
2,332
Reviews
5
Average Words per Review
1,438
Rating
8.6
Comparisons
Also Known As
CA DXI, CA Digital Experience Insights
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Overview

CA Digital Experience Insights is a SaaS-based digital experience monitoring and analytics solution, offering an integrated set of app experience analytics, application performance management and infrastructure management capabilities. Built on top of a powerful analytics engine that leverages open technologies such as ElasticSearch, Kibana and Hadoop, CA Digital Experience Insights uniquely provides comprehensive monitoring and analytics for cloud natives.

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Offer
Learn more about DX SaaS
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Sample Customers
CNN
https://www.nexthink.com/custo...
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Insurance Company12%
Comms Service Provider10%
Government8%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider12%
Financial Services Firm11%
Insurance Company6%
Find out what your peers are saying about DX SaaS vs. Nexthink and other solutions. Updated: November 2021.
553,954 professionals have used our research since 2012.

DX SaaS is ranked 5th in Digital Experience Monitoring with 1 review while Nexthink is ranked 2nd in Digital Experience Monitoring with 5 reviews. DX SaaS is rated 0.0, while Nexthink is rated 8.6. The top reviewer of DX SaaS writes "Supports various platforms and is flexible; dashboards and user interface are somewhat outdated". On the other hand, the top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". DX SaaS is most compared with DX Infrastructure Manager, Dynatrace, Zabbix, Micro Focus Voltage SiteScope and LightStep, whereas Nexthink is most compared with SysTrack, Aternity, Liquidware Stratusphere UX, Symantec Control Compliance Suite and ConnectWise Automate.

See our list of best Digital Experience Monitoring vendors.

We monitor all Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.