Anonymous UserTechincal Support at a tech services company
Jakobus BurgerEngineer at Sintrex
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Auvik automatically updates network topology. Since it automatically updates the topology, we proactively know what is happening in a country or our branch offices. It also alerts us if there is a topology change, e.g., if it discovers anything new in that country. So, it has reduced the number of failures in our operations. We went from being reactive to proactive. So, we are no longer reacting to what is happening and others are doing. This has saved us about two to three hours a day. We used to spend two to three hours every morning checking the firewall and router logs for malicious behavior."
"I have found the cross analysis feature to be the most valuable."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"This product provides good visibility into applications at the backend."
"What I like best is the configuration management functionality."
"The most valuable feature is automatic discovery."
"The fault management is perfect."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"It gives me the MOS, latency, and jitter."
"Packet decode and bandwidth analysis reports are the two most valuable features."
"When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc."
"It helps us get to the root cause quickly. It helps us find massive error codes, then we drill down on that error code, knowing that is the source of our problem."
"The most valuable feature is visibility."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."
"We build application dashboards and performance indexes for locations."
"They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"The interface is not nice and needs to be improved."
"There should be a facility to integrate with other monitoring applications that are currently running in the environment."
"Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols."
"Event correlation only works on one server, rather than on all of the servers in the same cluster environment."
"I think the management or configuration of devices needs some improvement."
"Integration with some other tools, and integration with some Network Packet Broker, need some improvement."
"I would love to have them reassemble fragmented packets. That would be a very big plus in my book."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
"The technical support could improve a bit with quicker responses for early on questions. What I think are simple questions are taking a long time to get answers to."
"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."
"Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available."
"The product is a little complicated."
"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."
"We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it."
"Compared to other products, Auvik's pricing is more feasible since you get all its features. You pay for licenses on a per network device basis. It monitors hypervisors, but does not bill for that. There are no additional costs, which is something that I like."
"In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."
"The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution."
"The price is very high."
"It is very expensive, but it's well worth the money."
"It is a little overall pricey and expensive, but you get what you pay for."
"The scalability becomes very expensive quickly."
"The license becomes cost prohibitive very quickly."
"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."
"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."
"This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth."
Earn 20 points
Auvik is cloud-based software that simplifies and automates network monitoring and management to give you complete network visibility and control.
Designed to deploy in minutes, you’ll resolve problems faster than ever with real-time network mapping and inventory, powerful troubleshooting features, deep network traffic insights, automated config backups and restore, and more. https://www.auvik.com/get-free-trial
Find out how nGeniusONE can help you to gain greater visibility into your network and keep things running as they should. Contact NETSCOUT to get more information.
DX Spectrum is ranked 19th in Network Monitoring Software with 9 reviews while NETSCOUT nGeniusONE is ranked 6th in Network Monitoring Software with 17 reviews. DX Spectrum is rated 7.8, while NETSCOUT nGeniusONE is rated 8.2. The top reviewer of DX Spectrum writes "Good monitoring, alerting capabilities, and improved visibility, but AIOps is restricted to Broadcom". On the other hand, the top reviewer of NETSCOUT nGeniusONE writes "Granularity of drill-downs into microseconds is helpful, but common workflows need better documentation". DX Spectrum is most compared with DX NetOps, SolarWinds NPM, Splunk, Zabbix and DX Performance Management, whereas NETSCOUT nGeniusONE is most compared with Gigamon, SolarWinds NPM, Dynatrace, Cisco Stealthwatch and Ixia Network Packet Brokers. See our DX Spectrum vs. NETSCOUT nGeniusONE report.
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