We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a lot of functionality."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
"Allows us to have a single console/notification point, with the alarms of all the tools that we use for monitoring."
"The most valuable features have been the interface and the ability to do equipment management."
"As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet."
"It is easy to understand and determine when and/or where the network is failing."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is easy to use and simple to learn."
"It's easy to set up."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"Has service mapping, impact management, metric intelligence and health of analytics."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"If nobody else has said the documentation needs improvement, let's go there. I understand, you can either write about it or you can do it. And most of us would rather they do it, but now that they've done it, those of us that didn't do it, we need to go and find: "Where did they write about this to tell us how to do it?" That's always lacking."
"I would suggest improving the web GUI to improve the device monitor configuration and to improve or to integrate the new tool for reporting."
"It doesn't really allow for multi-tenancy. If you're an ISP or an MSP and you want to use this tool to provide these types of fault management services to your customers, you would need a separate SpectroSERVER for each customer..."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"Technical support for this product is not so good. It needs improvement."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pricing is high."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service mapping is pretty limited."
"The tool can be improved by including more detailed information to assist new users."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and IBM SevOne Network Performance Management (NPM), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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