Compare DX Spectrum vs. ServiceNow IT Operations Management

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This product provides good visibility into applications at the backend.""The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component.""We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization.""I have found the cross analysis feature to be the most valuable."

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"The asset management tools are very valuable.""It is a product that is familiar for a lot of users."

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Cons
"There should be a facility to integrate with other monitoring applications that are currently running in the environment.""The interface is not nice and needs to be improved.""We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default.""For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."

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"The pricing is high.""There are not enough apps in the app store to expand functionality. There should be more made available."

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Pricing and Cost Advice
"The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution.""In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."

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"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

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Questions from the Community
Top Answer: The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component.
Top Answer: The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution.
Top Answer: This solution is too complicated to use for us, especially if you have many components. It's too big for us, which is one of the reasons that we will no longer be using it. It’s Cloud be difficult to… more »
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Ranking
Views
9,093
Comparisons
4,507
Reviews
3
Average Words per Review
556
Avg. Rating
7.0
Views
47
Comparisons
33
Reviews
1
Average Words per Review
693
Avg. Rating
6.0
Popular Comparisons
Compared 16% of the time.
Compared 7% of the time.
Compared 6% of the time.
Also Known As
CA SpectrumServiceNow ITOM
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Broadcom
ServiceNow
Overview
CA Spectrum can enable your organization to discover, optimize and improve its infrastructure and the business services running on top of it. By delivering large-enterprise scalability, robust features and superior root cause analysis, this solution can help your organization effectively manage its dynamic, complex IT infrastructure including physical, virtual and cloud environments as well as network virtualization.

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Deliver high-performance business services with visibility and AIOps.

Offer
Learn more about DX Spectrum
Learn more about ServiceNow IT Operations Management
Sample Customers
National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicrediservicenow, TransAlta, NATS, Symantec
Top Industries
REVIEWERS
Healthcare Company16%
Financial Services Firm14%
Insurance Company11%
Government7%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider17%
Government7%
Media Company6%
No Data Available
Find out what your peers are saying about Paessler AG, Zabbix, SolarWinds and others in IT Infrastructure Monitoring. Updated: August 2020.
438,360 professionals have used our research since 2012.
DX Spectrum is ranked 22nd in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 35th in IT Infrastructure Monitoring with 1 review. DX Spectrum is rated 7.0, while ServiceNow IT Operations Management is rated 6.0. The top reviewer of DX Spectrum writes "Good monitoring, alerting capabilities, and improved visibility, but AIOps is restricted to Broadcom". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Ease-of-use, service style, and popularity make this an attractive choice marred by high cost". DX Spectrum is most compared with SolarWinds NPM, DX Performance Management, Zabbix, DX Infrastructure Manager and Nagios XI, whereas ServiceNow IT Operations Management is most compared with .

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