We performed a comparison between DX Spectrum and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two DX NetOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration point."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"It covers a lot of different types of hardware. It can do a lot and saves us time."
"The fault management is perfect."
"The granular access control that it provided so that you could only see devices that were related to what you were working on was great. I couldn't see the entire inventory of devices. I could only see the ones that were related to my work. It has got a very granular access control component."
"The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful."
"The stability of the product is key. It never breaks, really. The stability and reliability of the Spectrum product have been top-notch."
"It is easy to understand and determine when and/or where the network is failing."
"Customers have noted the solution helps streamline incident management."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The glass tables are very helpful."
"The flexibility to develop and consolidate many solutions into one platform is great."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The upgrade process could be smoother. More of the steps around upgrading could be automated."
"From the users perspective the looks and feel of dashboards of Spectrum would be easier to use and for understanding as APM will be in 10.5 version which we saw in CA World."
"DX Spectrum needs better documentation on its complex features."
"It was somewhat complex to implement."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"Technical support for this product is not so good. It needs improvement."
"We have had some issues with the spec server and the high availability replication of data. It fails over well, but it does not come back very well. We get duplicated events."
"DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support."
"We have problems doing upgrades and operating alternate new versions."
"The cost of the license could be lower."
"I believe the refresh time should be faster."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Quality-of-life features have room for improvement."
"It was an intimidating tool for us to jump into at the beginning."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
DX Spectrum is ranked 1st in DX NetOps with 115 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. DX Spectrum is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our DX Spectrum vs. Splunk ITSI (IT Service Intelligence) report.
We monitor all DX NetOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.