Most Helpful Review
Topology view provides a visual representation of a service and quickly allows identification of errors or degraded...
Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information.
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the right person automatically. For the most difficult answers, the most I have to wait is about three days and the answers have been relevant.
It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another.
Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services.
The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.
The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations.
The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.
There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it.
It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.
Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.
It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace.
I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky.
Pricing and Cost Advice
Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more.
They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years.
If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server
Compared 23% of the time.
Compared 17% of the time.
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Compared 11% of the time.
Compared 29% of the time.
Compared 16% of the time.
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Compared 6% of the time.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
eG Enterprise is a fully converged application and infrastructure performance monitoring solution that delivers unparalleled visibility across user experience, business transactions, application performance and the entire supporting infrastructure – physical, cloud or hybrid – all from a single console. Many of the world’s largest enterprise IT deployments rely on eG Enterprise to make monitoring, diagnosis, analytics, and reporting of key IT services fast, simple and complete. eG Enterprise expands any organization’s ability to deliver high service uptime, a great end-user experience, reduced operational costs, efficient IT growth and maximum ROI.
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|Sample Customers||Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express||20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.|
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See also Dynatrace Reviews, eG Enterprise Reviews, and our list of Best Application Performance Management (APM) Companies.