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Most Helpful Review
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Find out what your peers are saying about Dynatrace, AppDynamics, Datadog and others in Application Performance Management (APM). Updated: September 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It helps to improve code efficiency and has quicker performance analysis.My primary use of the tool is to keep revenue coming into the business and to use it to help our business team in running their site analytics and web performance tools. They have things like Adobe Analytics that provide them with one layer of data. We use Dynatrace as another railroad metric to both confirm the Adobe Analytics data and enhance it in certain places where Adobe won't give us the answers that we need. In terms of metrics, we've had roughly about 120,000 unique sessions per hour on our website. So, we're capturing a lot of session data and real user data, and all of that data is kept in user sessions. We can look this information up by user ID to tag any given session that we want to find by date/client. E.g., if the user said that they had an issue last Thursday at 11:00 PM, then we can just do a search on their email address, go through all their sessions, and find the one that they mentioned, then dig directly into that one.The user experience allows us to be able to gauge customer experience and understand the performance impact of our platform.The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications.With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place.It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer.The User Sessions Query language has definitely been the most helpful with its key user actions and user session properties. Using those together, that has completely transformed how we're able to identify customers and their problems on our site. It has made a very big impact over the year.Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy.

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The solution is very stable. We never had any issues with stability.

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Cons
It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense.Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading.Dashboarding and having different templates available for more business reporting, or even other metrics, would be useful.They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.We ran into a problem where the Dynatrace JavaScript agent is returning errors, and it's very apparent that there's a problem. However, the customer support will ask us for seemingly unnecessary details instead of looking at our dashboard through their account to see what the problem is. They ask us for a lot of details not really related to solving the problem. As a result, we still have a few issues that were never resolved. They're not major issues, but they're kind of frustrating.The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more.Another area for improvement is that I would like the alerting to be set up a little bit more easily. Currently, it takes a lot of work to add alerting, especially if you have a large environment, and I consider our environment to be quite large. The alerting takes a lot of administration.Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed.

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The user interface was not good.

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Pricing and Cost Advice
The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect.Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective.There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment.We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money.It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go.The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year.If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go.It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product.

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Questions from the Community
Top Answer: The two things are entirely different. Splunk is primarily a log collection, analysis, and visualization solution. It can collect metrics now as well. Its purpose is after the fact forensics (what… more »
Top Answer: It has created total transparency between technology and business on all aspects of systems and performance as well as being a proxy for network performance through user experience monitoring. This… more »
Top Answer: It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when… more »
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Also Known As
Tivoli Composite Application Manager
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Dynatrace
IBM
Overview

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

IBM Tivoli Composite Application Manager for Application Diagnostics on z/OS manages real-time problem detection, analysis, and repair to help maintain the availability, performance and general health of on-demand composite applications. it can gain in-depth diagnostic information for specific application requests to identify the root cause of problems. This software provides a consistent way to manage composite applications throughout Java EE application environments. Set alerts to help detect and fix potentially troublesome situations before they affect users. It can resolve performance issues faster and reduce downtime costs.
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Sample Customers
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American ExpressMichelin Tire Corp
Top Industries
REVIEWERS
Financial Services Firm32%
Insurance Company11%
Healthcare Company7%
Retailer7%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider12%
Insurance Company6%
Government5%
VISITORS READING REVIEWS
Computer Software Company79%
Financial Services Firm4%
Comms Service Provider4%
Retailer3%
Company Size
REVIEWERS
Small Business11%
Midsize Enterprise14%
Large Enterprise75%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise8%
Large Enterprise79%
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Find out what your peers are saying about Dynatrace, AppDynamics, Datadog and others in Application Performance Management (APM). Updated: September 2020.
437,168 professionals have used our research since 2012.
Dynatrace is ranked 1st in Application Performance Management (APM) with 62 reviews while IBM Tivoli Composite Application Manager is ranked 34th in Application Performance Management (APM) with 1 review. Dynatrace is rated 8.8, while IBM Tivoli Composite Application Manager is rated 7.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of IBM Tivoli Composite Application Manager writes "A stable solution with an easy setup but a poor interface". Dynatrace is most compared with Datadog, Splunk, AppDynamics, New Relic APM and Azure Monitor, whereas IBM Tivoli Composite Application Manager is most compared with BMC TrueSight Operations Management, IBM Application Performance Management, AppDynamics, Azure Monitor and ITRS Geneos.

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