We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.
"The move valuable feature is the AI engine, which is amazing."
"Daily metrics which us analyze the page composition and the corresponding performance metrics so we can quickly and easily determine when something has changed, to aid in root cause analysis."
"It has helped us improve the performance of many of our applications."
"Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
"The monitoring is very good."
"The ability to real-time monitor servers and databases without any major drain on application resources is invaluable."
"The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real."
"Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis."
"It has prevented failures from occurring in our production environment."
"The most important thing is that it tells us where the latency in throughput and response time are."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"We are able to drill down and see what is going on in the system."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"Possibly include some network monitoring capabilities."
"I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I would like to be able to see that in the new version of Dynatrace."
"The user interface is complicated, but recent web versions are getting better all the time."
"Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies."
"I believe that something related to IoT devices should be improved."
"Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."
"Even if the engine can manage a huge amount of data, requests take time to succeed."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"In the next release, I'd like to see a better pricing structure."
"Compared to their competitors, they are missing some features at the moment."
"The customization of the start and end time is kind of cool."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Dynatrace is rated 8.8, while New Relic is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Dynatrace is most compared with Datadog, AppDynamics, Splunk Enterprise Security, Azure Monitor and Elastic Observability, whereas New Relic is most compared with Datadog, Elastic Observability, Grafana, Azure Monitor and Prometheus. See our Dynatrace vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Mobile APM vendors, and best AIOps vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.
I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.
Here's a quick pro/con list on Dynatrace & New Relic from our analysis.
New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.
New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.
Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.
Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust.
Good luck with your decision!
We are currently going through a paper-based analysis to select an Enterprise APM solution.
Our Contenders are
1. Dynatrace
2. Cisco(AppDynamics)
3. Broadcom DX-APM
Shortlisted based on existing relationships with other products and services they provide.
We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.
With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :
Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Thanks