We performed a comparison between Dynatrace and IBM SevOne Network Performance Management (NPM) based on real PeerSpot user reviews.
Find out in this report how the two Log Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Using that telemetry from Dynatrace, we are able to pinpoint what our performance issues are so we can tune the system."
"End-to-end visibility of the applications, since we have them instrumented. Understanding where the hotspots are in the applications."
"The real-time monitoring, which we are getting, is amazing."
"We enabled UEM for all of our applications. This allows us to see exactly what the client is experiencing."
"We have identified some critical issues, which are not available or recreatable in the Dev or QA environment."
"By using Dynatrace, we can set up the agents to provide alerts at the JVM level."
"Performance has improved substantially since we started using it."
"With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too."
"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."
"The comprehensiveness of this solution's collection of network performance and flow data is one of the basics in the field for what it does. It meets all of our needs. So for all those areas, for the most straightforward collection capabilities, right up to NetFlow and even telemetry, it meets all those demands. Not only just basic or fundamental SNMP collection capability, but the product also supports what we need for the future with telemetry streaming. So it's very comprehensive."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."
"One of the most valuable features is the graphs, which you can build instantly. I have used some open-source platforms in the past, but they are not as good. With SevOne, the sampling in the graph can be every few seconds, not just every few minutes, and that's really helpful. It's really fast."
"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"Most of the time, chat support is not good enough for answering queries."
"The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement."
"They should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way."
"You have got cloning at one level, but it would be nice to have cloning at deeper levels. Or, as you are doing the cloning, it would be nice if you could select different options. Then, you are not having to sit there and build dashboards, and spending a lot of time in the cloning area."
"One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet."
"The con of Dynatrace is that, at times, because it has so much information, it becomes difficult to see the root cause of your problem, and then you have to dig around to find the root cause."
"The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information."
"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"The GUI: both the dashboard/user view and the admin tool."
"SevOne should work with the graphs legend functionality."
"You need to plan integrations. That has been the biggest bug with SevOne so far. For the things that SevOne pulls directly, those are easy to understand, modify, and put into the database. For things that need to use the Universal Collector or xStats, you need to plan that stuff well in advance."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"Telemetry is hot these days, and IBM can improve SevOne's support for telemetry correction. Reporting is another feature that could be better. It provides the bare minimum functionality, which is good enough for most engineers, but the management isn't advanced. The new portal provides a much lighter view and better visualization, but the management is not so good."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"We need to be thinking about streaming telemetry protocols. They already have the port for enhanced visualization, which they already have through Data Insight."
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Dynatrace is ranked 4th in Log Management with 340 reviews while IBM SevOne Network Performance Management (NPM) is ranked 32nd in Log Management with 52 reviews. Dynatrace is rated 8.8, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and Zabbix. See our Dynatrace vs. IBM SevOne Network Performance Management (NPM) report.
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