"The solution's color chassis options are a benefit. One of our new standards is that we've gone red and yellow with all power cables and PDUs, for primary and redundant. It's very easy for a technician to see that he's not unplugging both the power supplies of one unit. When everything is black and you're trying to trace it, sometimes your finger accidentally comes off the cable and you get on the wrong one. Next thing you know, you've unplugged both power supplies of a system and you have a crash... The red and yellow make it almost idiot proof."
"What's most valuable about this is that Eaton built for us the exact model that I needed. We went through the customization options, everything from the cable length and electrical specifications to the color of the PDU. It showed different color PDUs to keep my company's data center that much more organized."
"In our data center, we have redundancy in all of our racks. When UPS feeds one half of the rack, the other feeds the other half of the rack. We have dual power supplies to everything. We have a lot of redundancies because of that. Luckily, with Eaton dual Battery Cabinets, we can maintain the systems at all times (short of a transformer issue), even while we're doing the maintenance on them. Our IT department loves this, because we don't shut them down at all."
"The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most."
"The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money."
"VMMS is a good feature. There are multiple charging units inside each UPS. For example, on my 9395 I have three to four charging units and the unit will scale down. Let's say I've got a megawatt of power. If I'm only running 200 Kw I can drop the charging units down and rotate through the charging units to reduce energy. They do all that."
"We have not had any outages or downtime using this UPS. It has kept us from having any outages."
"The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well."
"It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices."
"Their service and their relationship with their customers is their biggest value, absolutely, compared to the competitors that I've dealt with... the service organization of Eaton is one of their strongest points."
"My only complaint with it is that we use Panduit wire management and Eaton's PDUs will not lock into Panduit. There are two little knobs on the back where you can just slip it in and it'll lock right into the wire management, but it does not work on Panduit. It only works on their proprietary wire management. It needs to be able to integrate with other wire managers."
"The initial setup was slightly complicated due to the mounting incompatibility with the competitor's server cabinets, the one that I described to you earlier."
"The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know."
"Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive."
"If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better."
"I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode."
"I think the batteries are based on lead-acid technology so they have to be replaced every five years, but with the new lithium-ion battery technology that is available, it might be good if, at some point, they updated their battery technology."
"The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products."
"The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?"
"I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is sometimes go to the UPS to figure out exactly what the issue is, because it's not always clear."
Earn 20 points
Eaton PDUs is ranked 11th in Data Center Power Solutions while Eaton UPS is ranked 2nd in Data Center Power Solutions. Eaton PDUs is rated 10.0, while Eaton UPS is rated 9.0. The top reviewer of Eaton PDUs writes "Power monitoring alerts us when there is a commercial power issue to help ensure we don't lose equipment". On the other hand, the top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". Eaton PDUs is most compared with Schneider Electric-APC Smart-UPS VT, whereas Eaton UPS is most compared with Schneider Electric-APC Smart-UPS VT, Liebert NX, Tripplite SmartPro, Schneider Electric-APC Symmetra PX and Gamatronic Mega Power+.
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