Compare Eaton PredictPulse vs. Rackwise DCiM

Eaton PredictPulse is ranked 2nd in Data Center Monitoring with 3 reviews while Rackwise DCiM is ranked 3rd in Data Center Monitoring with 1 review. Eaton PredictPulse is rated 8.4, while Rackwise DCiM is rated 2.0. The top reviewer of Eaton PredictPulse writes "Automates service-call ticket generation on occasions where we have a UPS issue". On the other hand, the top reviewer of Rackwise DCiM writes "Horrible support for a product that can be improved in every way possible". Eaton PredictPulse is most compared with , whereas Rackwise DCiM is most compared with Panduit, nlyte and Device42.
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Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything.The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure.

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The only features that we have found valuable are related to rack elevation and layout, where it has the ability to build rack elevations.

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Cons
We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined.I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated... Maybe they could provide a more secure messaging system.I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on.

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It uses a cobbled together Excel spreadsheet as a database, mixed in with poorly developed and outdated Visio layouts and stencils.

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Pricing and Cost Advice
We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price.We have bought all of the features of PredictPulse because each of them serves a different purpose for us.It is saving our organization around $10,000 a month.Eaton was only one who offered to let us try it out for free. Right now, we are not paying anything for it, so the return on investment is great.

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Ranking
2nd
Views
157
Comparisons
2
Reviews
3
Average Words per Review
1,014
Avg. Rating
8.3
3rd
Views
618
Comparisons
353
Reviews
1
Average Words per Review
686
Avg. Rating
2.0
Top Comparisons
Compared 34% of the time.
Compared 32% of the time.
Compared 23% of the time.
Also Known As
PredictPulse
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Eaton
Rackwise
Overview

PredictPulse Insight is the first cloud-based analytics service for data center infrastructure to predict the failure of power components. The new service adds predictive analytics to Eaton’s next generation PredictPulse remote monitoring service, shifting power monitoring from a reactive to a proactive model. The new PredictPulse is a cloud-based monitoring and management service that collects and analyzes data from connected power infrastructure devices, providing us with the insight needed to make recommendations and take action on your behalf.

Rackwise DCiM is leveraged by hundreds of commercial and government customers worldwide to track, manage, measure, plan, optimize and reduce operational costs for operating their data centers and Enterprise IT infrastructures. Rackwise Data Center Infrastructure Management Software helps monitor, manage, optimize, visually map and proactively assess risk across all your data center assets. It provides the information crucially required for making informed and critical decisions from within a centralized environment where facility engineering disciplines, IT engineering disciplines, and business management disciplines all converge within a common framework. RACKWISE DCiM XTM provides an unlimited and unrestricted real-time monitoring capability for measuring critical information such as power, current, temperature and other elements from a broad range of devices including servers, switches, power equipment, smart power-strips, dedicated sensors, and other devices by leveraging industry standard communication protocols.
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Sample Customers
Information Not Available
salesforce.com, Verio, Lilly, AAA, Acxiom, metroPCS, Kelly services, Bae systems, Christian Dior, CDM, Iron Mountain, Telstra, Mentor Graphics
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