We performed a comparison between EdgeVerve AssistEdge RPA and Kryon RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Good email automation and XL automation."
"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."
"We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration."
"The most valuable features for our organization are the automatic processes which save main power in the back office."
"The number of commands it gives us to edit and modify is really good. It also captures screen activities and plays them back."
"As a business user, it's so easy to use. With the recording of the processes, we didn't need to hire a specific developer... we are able to build most of our processes without having to develop the actual development skillset... the simplicity is the biggest win."
"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."
"[One of the valuable features] is the triggers. It's relatively simple to activate it. You can activate it via Control-M or via email. It has a lot of built-in triggers which enable us to easily activate the jobs."
"Once I decide a process is suitable as a Kryon solution, the cycle of automation is quite quick. I learn about the manual process and I'm one of the two guys who program the Kryon environment. It's relatively simple. There are many details, but once you understand the concept it is quite easy."
"It's very seamless to interact with Excel files and web app pages."
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."
"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."
"Lacks integration with third party tools."
"Often, it's difficult to loop through a large data set unless the bot has access to the Excel file with specific settings and shortcodes."
"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."
"Kryon RPA's integration with other solutions could be more seamless."
"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."
"I have seen some very minor occurrences where Kryon's interactions with Microsoft Office might cause the robot to hang. However, it is about one to two percent of the time where we are seeing this happen. It is such a small percentage that it's not even something that we are overly worried about. This would be where they might have some stability issues, but it could be the Microsoft Office API or how they are interacting together."
"The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool."
"I would expect that in the first year there is no ROI. It has to be measured over three or five years."
"We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket."
EdgeVerve AssistEdge RPA is ranked 28th in Robotic Process Automation (RPA) with 3 reviews while Kryon RPA is ranked 14th in Robotic Process Automation (RPA) with 25 reviews. EdgeVerve AssistEdge RPA is rated 6.6, while Kryon RPA is rated 8.4. The top reviewer of EdgeVerve AssistEdge RPA writes "The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded". On the other hand, the top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". EdgeVerve AssistEdge RPA is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Microsoft Power Automate and Pega Robotic Process Automation, whereas Kryon RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and Nintex RPA. See our EdgeVerve AssistEdge RPA vs. Kryon RPA report.
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