We performed a comparison between EdgeVerve AssistEdge RPA and IBM Robotic Process Automation (RPA) based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."
"Good email automation and XL automation."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"It's integrated with all the other products within the Salesforce ecosystem."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"The solution’s performance is good."
"The solution's ease of use is its most valuable aspect."
"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."
"Lacks integration with third party tools."
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"IBM Robotic Process Automation should be more stable."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"The time it takes for approvals, and risk analysis could be faster."
"This RPA should be under the umbrella of BPM. This is what the future should be."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"I would like to have more flexibility in connecting the platform with third-party systems."
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EdgeVerve AssistEdge RPA is ranked 28th in Robotic Process Automation (RPA) with 3 reviews while IBM Robotic Process Automation (RPA) is ranked 6th in Robotic Process Automation (RPA) with 23 reviews. EdgeVerve AssistEdge RPA is rated 6.6, while IBM Robotic Process Automation (RPA) is rated 8.2. The top reviewer of EdgeVerve AssistEdge RPA writes "The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded". On the other hand, the top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". EdgeVerve AssistEdge RPA is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Microsoft Power Automate and Pega Robotic Process Automation, whereas IBM Robotic Process Automation (RPA) is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA. See our EdgeVerve AssistEdge RPA vs. IBM Robotic Process Automation (RPA) report.
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