EdgeVerve Nia Document AI vs Jacada Intelligent Agent Engagement comparison

Ingest and digitize enterprise information
Aggregate any documents- structured or otherwise- from any data source. Experience touch-free digitization of documents in seconds with predictable accuracy.

Actionize on enriched data
Add intelligence to existing apps and create dashboards for actionable insights. Create a central gateway to find precise answers from any data across the organization.

Contextualize conversational AI services
Contextualize data with industry knowledge to get relevant analysis and summary. Auto-tune user feedback and tooling to improve relevance.

Build enterprise ontology services
Enrich data with business value such as intent classification, entity recognition, sentiment analysis and drawing inferences. Organize and build enterprise knowledge-base.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.