We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"We can manage the entire system across the network and troubleshoot the pain points."
"Its ability to monitor failures and to restart a Windows service when it fails."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"The product is simple to use."
"It gives good insight into inside of what's going on with Exchange."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"User session details"
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The integration and configuration of New Relic is straightforward and easy."
"The monitoring so far has been good and we are happy with it."
"New features are added often."
"We are able to drill down and see what is going on in the system."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The Wi-Fi side needs improvement."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"The integration must be improved."
"The solution needs to enhance the management dashboards."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"In terms of sales or market perspective, they must invest in Latin America with professionals with a more marked presence."
"would like to see improvements in the alarm display console."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The solution must provide better support for Azure Web Apps service."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The scalability can be improved."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution is quite expensive."
"There were some settings we had issues with."
eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 21 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
