We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"We can manage the entire system across the network and troubleshoot the pain points."
"eG Enterprise has a single pane of glass for observability and monitoring."
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"User session details"
"Its ability to monitor failures and to restart a Windows service when it fails."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"End-user Synthetics and monitoring are very good."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"It has helped us maintain a much higher uptime than we had previously."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The most valuable feature of New Relic is its ease of use."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It does everything we wanted it to do."
"The Wi-Fi side needs improvement."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"In terms of sales or market perspective, they must invest in Latin America with professionals with a more marked presence."
"would like to see improvements in the alarm display console."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"Needs to improve the networking monitor capabilities."
"The solution only supports the cloud platform and not on-premises."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The deployment process could be improved."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 21 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.