eGain Social is a one-of-a-kind product for social customer service, knowledge harvesting and single-sourced social publishing, and reputation management. ... When combined with eGain SelfService and configured appropriately, social knowledge is displayed as part of self-service portal searches.
Khoros Care brings together conversations across channels that matter to your customers — web chat, SMS, social, messaging, mobile, reviews, and peer-to-peer communities. Only Khoros Care lets you engage with a common interface and standard workflows to connect with customers and execute digital customer service personally and securely at scale. And only Khoros partners with you every step of the way to operationalize and prove the impact of your digital care in order to better partner with traditional customer care operations.
eGain Social is ranked 12th in Social Media Management Systems while Khoros Care is ranked 6th in Social Media Management Systems. eGain Social is rated 0.0, while Khoros Care is rated 0.0. On the other hand, eGain Social is most compared with , whereas Khoros Care is most compared with Sprinklr, HootSuite and Salesforce Marketing Cloud.
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