Eggplant Test vs Nexthink comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Eggplant Test and Nexthink based on real PeerSpot user reviews.

Find out in this report how the two DEM - Digital Experience Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Eggplant Test vs. Nexthink Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We did see a massive return on investment from using Eggplant.""The most valuable features would be the image recognition and the OCR.""We are able to now automate tests, which so far have been manual.""Good text reading ability.""DAI's newest release allows us to test via scripts rather than models, because we have done 95 percent of our development in functional, not through modeling. I am really happy that then we can use the controller to run scripts rather than having to translate things to models. There are lots of options.""The most valuable feature is the ability to create code from a flow chart, and then run the code through it.""The solution is a stable one.""It is easy to set up."

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"With this solution we are able to link issues to automatic actions that will solve the problem.""Performance-wise, Nexthink is very good, and with each version, it is improved.""The search engine functionality that Nexthink has on the finder is terrific.""I would rate the solution's stability a nine out of ten.""The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.""In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.""This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines.""Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."

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Cons
"Eggplant Test should emphasize on improving its offering in non-Windows environments.""The solution would crash from time to time.""If one area could be improved, it would be some of their documentation. In particular, some of their online help and user support documentation is a little bit out of date and could be revised and updated on a more frequent basis. Other than that, I haven't really found any issues or problems.""We found that we had issues regarding the VPN setup, which is one of the reasons that we did not purchase this solution.""It has low productivity.""The IDE could be even more full-featured. Because I was a developer, I was very spoiled by either Visual Studio Code or Visual Studio for shortcuts. For example, I was able to say "ctor" and hit Tab and it would create a template of a constructor for me... It would be great, when I want to create a new function, if there were shortcut commands like those that helped create all of the functions, or if there were shortcut features to do any of the complex plans.""Eggplant Digital Automation Intelligence could improve by lowering the price.""In terms of additional features, it would be helpful to have one package for all testing. You have the manager, the AI, then you have functional, and about 10 different packages for installing."

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"The next release could use some improvement in the tools that are provided.""We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment.""The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding.""It lacks a library for standard EXEs to be named automatically.""It lacks support for IoT and most network equipment.""They can improve the Nexthink action module.""The tool should improve its pricing and performance. It also have nothing related to patch management.""We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."

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Pricing and Cost Advice
  • "It is scalable, but it is a matter of money in the pocket. You can scale it, but then you have to have additional licenses. The licensing approach of eggPlant is not the best."
  • "Make a smart decision about the number of developer- and execution-only licenses you purchase to maximize your budget. We found that going heavier on execution-only licenses has been a way to reduce our costs and maximize our ability to benefit from the software."
  • "End-to-end testing isn't possible for us because of the licensing problems. It's very expensive, so we only have two development/execution licenses."
  • "It probably has a yearly license."
  • "This solution is expensive when compared to the market. However, the reason it is more expensive is because of its stability, high performance, and for its support of any technology."
  • "Eggplant Test is a very expensive solution."
  • More Eggplant Test Pricing and Cost Advice →

  • "Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
  • "With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
  • "I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
  • "There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
  • "I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
  • More Nexthink Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate… more »
    Top Answer:The most valuable features of Eggplant Digital Automation Intelligence are bug hunting and OCR technology.
    Top Answer:Eggplant Digital Automation Intelligence could improve by lowering the price.
    Top Answer:Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation.
    Top Answer:I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use.
    Top Answer:Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in… more »
    Ranking
    Views
    0
    Comparisons
    14
    Reviews
    5
    Average Words per Review
    477
    Rating
    7.4
    Views
    4,903
    Comparisons
    1,820
    Reviews
    14
    Average Words per Review
    436
    Rating
    8.4
    Comparisons
    Also Known As
    Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
    Learn More
    Overview

    Across every industry, digital transformation is top of mind. New methods of developing software are driving fast change, and test teams are feeling the pressure. Increasing demand to release faster while maintaining the highest levels of quality is making the testing process more complex and harder to scale.

    With AI-powered testing, Eggplant’s test and automation intelligence delivers the coverage you need to optimize the user experience, speed up release cycles, and improve your quality assurance process. Discover a fast, secure, and easy-to-use solution that tests any kind of software on any platform or device.

    Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

    Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

    About the Nexthink Experience

    Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

    • Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.
    • Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.
    • Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.
    • Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.
    • Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

    Reviews from Real Users

    Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

    A tech specialist at a tech services company writes, "The initial setup is very simple."

    A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."

    Sample Customers
    FUJIFILM Group, NEC Personal Computers
    https://www.nexthink.com/custo...
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Aerospace/Defense Firm14%
    Financial Services Firm14%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Healthcare Company13%
    Computer Software Company12%
    Financial Services Firm12%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Manufacturing Company11%
    Computer Software Company9%
    Healthcare Company8%
    Company Size
    REVIEWERS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Eggplant Test vs. Nexthink
    March 2024
    Find out what your peers are saying about Eggplant Test vs. Nexthink and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Eggplant Test is ranked 7th in DEM - Digital Experience Monitoring with 16 reviews while Nexthink is ranked 1st in DEM - Digital Experience Monitoring with 20 reviews. Eggplant Test is rated 7.8, while Nexthink is rated 8.6. The top reviewer of Eggplant Test writes "Empowers effective test automation with comprehensive platform coverage and scalability". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". Eggplant Test is most compared with Selenium HQ, Tricentis Tosca, Katalon Studio, SmartBear TestComplete and froglogic Squish, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate. See our Eggplant Test vs. Nexthink report.

    See our list of best DEM - Digital Experience Monitoring vendors.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.