Anand BoudhSenior Specialist – EUC Tools at HCL Technologies
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
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Customer Experience Insights (CXI) helps you increase engagement, conversions, and revenue by analyzing and optimizing your digital experience in production. CXI works by monitoring everything about your digital experience from user behavior and conversions to performance and functionality, understands how the technical behaviors drive business outcomes, identifies bottlenecks, and recommends optimizations to improve your conversions.
Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Eggplant Customer Experience Insights is ranked 8th in Digital Experience Monitoring while Nexthink is ranked 2nd in Digital Experience Monitoring with 2 reviews. Eggplant Customer Experience Insights is rated 0.0, while Nexthink is rated 10.0. On the other hand, the top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". Eggplant Customer Experience Insights is most compared with , whereas Nexthink is most compared with SysTrack, Aternity, Liquidware Stratusphere UX, ConnectWise Automate and Symantec Control Compliance Suite.
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We monitor all Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.