Compare Eggplant Customer Experience Insights vs. Nexthink

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"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc.""With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.""I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

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Top Answer: In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink.
Top Answer: With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.
Top Answer: I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the… more »
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Customer Experience Insights (CXI) helps you increase engagement, conversions, and revenue by analyzing and optimizing your digital experience in production. CXI works by monitoring everything about your digital experience from user behavior and conversions to performance and functionality, understands how the technical behaviors drive business outcomes, identifies bottlenecks, and recommends optimizations to improve your conversions.

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Sample Customers
Cerner, NASA, Citi, Sephora, WalMart
Top Industries
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Computer Software Company34%
Financial Services Firm11%
Comms Service Provider11%
Insurance Company6%
Find out what your peers are saying about Eggplant Customer Experience Insights vs. Nexthink and other solutions. Updated: September 2021.
534,057 professionals have used our research since 2012.

Eggplant Customer Experience Insights is ranked 8th in Digital Experience Monitoring while Nexthink is ranked 2nd in Digital Experience Monitoring with 2 reviews. Eggplant Customer Experience Insights is rated 0.0, while Nexthink is rated 10.0. On the other hand, the top reviewer of Nexthink writes "Provides analytics for detailed event data, giving us the ability to really drill-down and find defects". Eggplant Customer Experience Insights is most compared with , whereas Nexthink is most compared with SysTrack, Aternity, Liquidware Stratusphere UX, ConnectWise Automate and Symantec Control Compliance Suite.

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We monitor all Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.